In-Store Shift Leader — Flexible Hours & Team Impact

Tesco; Worthing; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead in the UK to supervise store operations, coach a diverse team, and ensure exceptional customer service. You will coordinate tasks across departments, manage day-to-day queries, and step in for the manager when needed, while upholding Tesco’s service standards and inclusive culture.

Applicants should be over 18 with experience leading teams in retail, a passion for great service, and strong communication skills to keep the team informed and motivated in a fast-paced

Qualifications

• Over 18 years old.
• Experience in team lead or management in fast-paced retail.
• Strong role model with a passion for delivering great service and meeting customer needs.

Responsibilities

• Lead the store team to deliver a great in‑store experience for customers.
• Work across all areas of the store and act as the go-to person for day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to serve customers, communities, and the planet better.

Skills

Team leadership

Retail experience

Customer service

Job description

Tesco is seeking a Shift Lead in the UK to supervise store operations, coach a diverse team, and ensure exceptional customer service. You will coordinate tasks across departments, manage day-to-day queries, and step in for the manager when needed, while upholding Tesco’s service standards and inclusive culture.

Applicants should be over 18 with experience leading teams in retail, a passion for great service, and strong communication skills to keep the team informed and motivated in a fast-paced