In-Store Optical Assistant & Customer Care Specialist

The Boots Company PLC; Northwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Retirement savings

Quarterly bonus

Employee discounts

Career development

Maternity/paternity leave

Flexible benefits

Counselling support

Job summary

Boots Opticians in the United Kingdom is seeking an Optical Assistant to join our store team. You’ll be the first and last point of contact for customers, helping them select glasses or contact lenses and supporting eye-care services on the shop floor.

You'll participate in our Step Into Optics training and develop product knowledge through workshop and on-the-job learning, while delivering outstanding customer care and maintaining visual standards across the store.

Qualifications

• Passion for customer care.
• Enthusiasm for learning and personal development.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare via repairs and adjustments.
• Complete dispensing prescriptions admin tasks.
• Maintain shop floor standards.

Skills

Customer care

Learning mindset

Retail experience

Job description

Boots Opticians in the United Kingdom is seeking an Optical Assistant to join our store team. You’ll be the first and last point of contact for customers, helping them select glasses or contact lenses and supporting eye-care services on the shop floor.

You'll participate in our Step Into Optics training and develop product knowledge through workshop and on-the-job learning, while delivering outstanding customer care and maintaining visual standards across the store.