In-Store Customer Experience Specialist

Grafton Group; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Grafton Group is seeking a Customer Service Advisor to deliver an exceptional in-store experience. You will use product knowledge to assist customers, provide helpful advice, and ensure needs are met with a friendly, professional approach.

Responsibilities include advising customers, maintaining store standards, replenishing stock, and collaborating with the team to ensure a welcoming environment. The role emphasizes learning, training, and staying informed on promotions and policies.

Qualifications

• Experience in a customer-facing role in retail or similar environment.
• Excellent verbal communication and interpersonal skills.
• Willingness to learn about products, services, and promotions.
• Good organisational skills and attention to detail.
• Ability to work well as part of a team and support colleagues.
• Friendly, approachable, and motivated with a focus on delivering great service.
• Adaptable and reliable, with the ability to work varied shifts, including weekends.
• Takes pride in maintaining a clean, tidy, and welcoming store environment.

Responsibilities

• Advise, serve, and engage with customers to build confidence and loyalty.
• Stay up to date with products, services, promotions, and competitor offerings.
• Replenish stock daily and maintain high standards of cleanliness and presentation.
• Follow company policies and procedures to build brand image and customer confidence.
• Embrace company values, contribute to a positive working environment, and support colleagues.
• Complete required training and stay informed on company communications and promotions.

Skills

Customer Service

Communication

Product Knowledge

Organisation

Teamwork

Positive Attitude

Flexibility

Presentation

Job description

Grafton Group is seeking a Customer Service Advisor to deliver an exceptional in-store experience. You will use product knowledge to assist customers, provide helpful advice, and ensure needs are met with a friendly, professional approach.

Responsibilities include advising customers, maintaining store standards, replenishing stock, and collaborating with the team to ensure a welcoming environment. The role emphasizes learning, training, and staying informed on promotions and policies.