Customer Service Advisor

Grafton Group; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Grafton Group is seeking a Customer Service Advisor to provide an exceptional in-store experience. You will use product knowledge to assist customers, offer helpful advice, and ensure needs are met, contributing to store success.

You will engage customers, maintain store standards, and support colleagues to deliver great service. A friendly, reliable, and flexible approach is essential for weekend shifts and team harmony.

Qualifications

• Customer service experience in a customer-facing role.
• Excellent verbal communication and interpersonal skills.
• Willingness to learn about products, services, and promotions.
• Good organisational skills and attention to detail.
• Ability to work well as part of a team and support colleagues.
• Friendly, approachable and motivated with focus on delivering great service.
• Adaptable and reliable with ability to work varied shifts, including weekends.
• Takes pride in maintaining a clean, welcoming store environment.

Responsibilities

• Advise, serve, and engage with customers to build confidence and loyalty.
• Stay up to date with products, services, promotions, and competitors.
• Replenish stock daily and maintain high standards of cleanliness and presentation.
• Embrace company values and support colleagues to ensure happy customers.
• Maintain a positive attitude, be punctual and reliable, and adapt to changing needs.
• Take ownership of own learning and development and complete required training.

Skills

Customer Service

Communication

Product Knowledge

Organisation

Teamwork

Positive Attitude

Flexibility

Presentation

Job description

Role Overview:

As a Customer Service Advisor, you will be responsible for delivering an exceptional in-store experience for every customer. You will use your product knowledge and expertise to assist customers with their enquiries, provide helpful advice, and ensure their needs are met. Your friendly and professional approach will help build customer loyalty and contribute to the overall success of the store.

Key Responsibilities:

• Customer Service:Advise, serve, and engage with customers to build confidence, loyalty, and ensure a welcoming in-store experience.
• Product Knowledge:Stay up to date with products, services, promotions, and competitor offerings to provide the best advice and solutions to customers.
• Store Standards:Replenish stock daily, maintain high standards of cleanliness and presentation, and follow company policies and procedures to build brand image and customer confidence.
• Teamwork and Values:Embrace company values, contribute to a positive working environment, and support colleagues to ensure happy customers and team members.
• Attitude and Flexibility:Maintain a positive attitude, be punctual and reliable, and adapt to changing needs to support a great store atmosphere.
• Personal Development:Take ownership of your own learning and development, complete required training, and stay informed on company communications and promotions.

Skills and Experience Required:

Essential:

• Customer Service:Experience in a customer-facing role, preferably in retail or a similar environment.
• Communication:Excellent verbal communication and interpersonal skills.
• Product Knowledge:Willingness and ability to learn about products, services, and promotions.
• Organisation:Good organisational skills and attention to detail.
• Teamwork:Ability to work well as part of a team and support colleagues.
• Positive Attitude:Friendly, approachable, and motivated with a focus on delivering great service.
• Flexibility:Adaptable and reliable, with the ability to work varied shifts, including weekends.
• Presentation:Takes pride in maintaining a clean, tidy, and welcoming store environment.

Desirable:

• Retail Experience:Previous experience working in a retail environment.
• Stock Management:Experience with stock replenishment and inventory processes.
• IT Skills:Familiarity with retail systems.
• Personal Development:Commitment to ongoing learning and self-improvement.