In-Store Customer Experience Specialist

Leyland SDM; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Leyland SDM in Greater London is seeking a Customer Service Advisor to deliver an exceptional in-store experience. You will use knowledge of products and services to assist customers with enquiries and promote promotions, while maintaining clean, welcoming store standards.

Join a team dedicated to confidence-building service, reliability, and a positive attitude. You will work collaboratively, handle varied shifts including weekends, and contribute to a great shopping environment.

Qualifications

• Experience in a customer-facing role, preferably in retail or similar environment.
• Excellent verbal communication and interpersonal skills.
• Willingness to learn about products, services and promotions.
• Good organisational skills and attention to detail.
• Ability to work well as part of a team and support colleagues.
• Friendly, approachable and motivated with focus on great service.
• Adaptable and reliable, with the ability to work varied shifts, including weekends.
• Takes pride in maintaining a clean, tidy and welcoming store environment.

Responsibilities

• Advise, serve and engage with customers to build confidence and loyalty.
• Stay up to date with products, services, promotions and competitor offerings.
• Replenish stock daily and maintain high standards of cleanliness and presentation.
• Follow company policies and procedures to build brand image and customer confidence.
• Embrace team values and support colleagues to ensure happy customers.
• Maintain a positive attitude, punctuality and reliability to support store atmosphere.

Skills

Customer service

Communication

Product knowledge

Organisation

Teamwork

Positive attitude

Flexibility

Presentation

Job description

Leyland SDM in Greater London is seeking a Customer Service Advisor to deliver an exceptional in-store experience. You will use knowledge of products and services to assist customers with enquiries and promote promotions, while maintaining clean, welcoming store standards.

Join a team dedicated to confidence-building service, reliability, and a positive attitude. You will work collaboratively, handle varied shifts including weekends, and contribute to a great shopping environment.