In-Store Customer Experience Advisor

Grafton Group; Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Grafton Group is seeking a Customer Service Advisor to provide an exceptional in-store experience. You will use product knowledge to assist customers, offer helpful advice, and ensure needs are met, contributing to store success.

You will engage customers, maintain store standards, and support colleagues to deliver great service. A friendly, reliable, and flexible approach is essential for weekend shifts and team harmony.

Qualifications

• Customer service experience in a customer-facing role.
• Excellent verbal communication and interpersonal skills.
• Willingness to learn about products, services, and promotions.
• Good organisational skills and attention to detail.
• Ability to work well as part of a team and support colleagues.
• Friendly, approachable and motivated with focus on delivering great service.
• Adaptable and reliable with ability to work varied shifts, including weekends.
• Takes pride in maintaining a clean, welcoming store environment.

Responsibilities

• Advise, serve, and engage with customers to build confidence and loyalty.
• Stay up to date with products, services, promotions, and competitors.
• Replenish stock daily and maintain high standards of cleanliness and presentation.
• Embrace company values and support colleagues to ensure happy customers.
• Maintain a positive attitude, be punctual and reliable, and adapt to changing needs.
• Take ownership of own learning and development and complete required training.

Skills

Customer Service

Communication

Product Knowledge

Organisation

Teamwork

Positive Attitude

Flexibility

Presentation

Job description

Grafton Group is seeking a Customer Service Advisor to provide an exceptional in-store experience. You will use product knowledge to assist customers, offer helpful advice, and ensure needs are met, contributing to store success.

You will engage customers, maintain store standards, and support colleagues to deliver great service. A friendly, reliable, and flexible approach is essential for weekend shifts and team harmony.