In-Store Customer Experience Specialist

Grafton Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Grafton Group is seeking a Customer Service Advisor to deliver an exceptional in-store experience. You will use product knowledge to assist customers, offer friendly guidance, and ensure needs are met, building loyalty.

You will replenish stock, maintain cleanliness, and follow store procedures while supporting a positive team environment. Flexibility for weekend shifts and ongoing training is expected.

Qualifications

• Experience in a customer-facing role, preferably in retail or a similar environment.
• Excellent verbal communication and interpersonal skills.
• Willingness and ability to learn about products, services, and promotions.
• Good organisational skills and attention to detail.
• Ability to work well as part of a team and support colleagues.
• Friendly, approachable, and motivated with a focus on delivering great service.
• Adaptable and reliable, with the ability to work varied shifts, including weekends.
• Takes pride in maintaining a clean, tidy, and welcoming store environment.

Responsibilities

• Advise, serve, and engage with customers to build confidence, loyalty, and ensure a welcoming in-store experience.
• Stay up to date with products, services, promotions, and competitor offerings to provide the best advice and solutions to customers.
• Replenish stock daily, maintain high standards of cleanliness and presentation, and follow company policies and procedures to build brand image and customer confidence.
• Embrace company values, contribute to a positive working environment, and support colleagues to ensure happy customers and team members.
• Maintain a positive attitude, be punctual and reliable, and adapt to changing needs to support a great store atmosphere.
• Take ownership of your own learning and development, complete required training, and stay informed on company communications and promotions.

Skills

Customer service

Communication

Product knowledge

Organisation

Teamwork

Positive attitude

Flexibility

Presentation

Job description

Grafton Group is seeking a Customer Service Advisor to deliver an exceptional in-store experience. You will use product knowledge to assist customers, offer friendly guidance, and ensure needs are met, building loyalty.

You will replenish stock, maintain cleanliness, and follow store procedures while supporting a positive team environment. Flexibility for weekend shifts and ongoing training is expected.