In-Store Customer Experience Specialist

Leyland SDM; Greater London; Hybrid; GBP 20,000 - 23,000; Full time

Job summary

Leyland SDM is hiring a Customer Service Advisor to deliver an exceptional in-store experience by using product knowledge to assist customers.

You will advise, serve, replenish stock, maintain store standards, and work with the team to build loyalty in a welcoming environment. Weekend shifts may be required, and a friendly, reliable approach is essential.

Training and promotions communications will keep you informed, supporting Leyland SDM's success.

Qualifications

• Experience in a customer-facing role, preferably in retail.
• Excellent verbal communication and interpersonal skills.
• Willingness to learn about products and promotions.
• Good organisational skills and attention to detail.
• Team player with a friendly, motivated approach.
• Flexible to work varied shifts, including weekends.

Responsibilities

• Advise, serve, and engage with customers to build confidence and loyalty.
• Stay up to date with products, services, promotions, and competitors.
• Replenish stock daily and maintain cleanliness and presentation.
• Follow company policies and procedures to uphold store standards.
• Support colleagues to ensure a positive working environment.
• Maintain punctuality and adaptability to changing needs.

Skills

Customer Service

Communication

Product Knowledge

Organisation

Teamwork

Positive Attitude

Flexibility

Presentation

Job description

Leyland SDM is hiring a Customer Service Advisor to deliver an exceptional in-store experience by using product knowledge to assist customers.

You will advise, serve, replenish stock, maintain store standards, and work with the team to build loyalty in a welcoming environment. Weekend shifts may be required, and a friendly, reliable approach is essential.

Training and promotions communications will keep you informed, supporting Leyland SDM's success.