Retail Customer Experience Specialist

Sainsbury’s Group; Rhyl; On-site; GBP 1,240,000 - 1,791,000; Part time

Benefits offered by this job

Discount card - 10%–15%

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury's Group is seeking a Customer Advisor to deliver exceptional service in our store environment. You will assist customers at tills, on collection, and across the shop floor, while providing product recommendations and up-to-date information on promotions and services.

The role emphasizes flexibility, teamwork, and a proactive approach to helping shoppers, with training provided across diverse store duties.

Qualifications

• Customer-focused attitude with enthusiasm to help shoppers.

Responsibilities

• Deliver excellent customer service at tills, website screens, and collection counter.
• Assist customers, handle payments, refunds, and explain financial services.
• Keep stock area neat and restock from deliveries.
• Assist customers on the shop floor and answer product questions.
• Build product knowledge to offer recommendations.

Skills

Friendly demeanor

Excellent customer service

Team player

Flexible working

Digital tool usage

Job description

Sainsbury's Group is seeking a Customer Advisor to deliver exceptional service in our store environment. You will assist customers at tills, on collection, and across the shop floor, while providing product recommendations and up-to-date information on promotions and services.

The role emphasizes flexibility, teamwork, and a proactive approach to helping shoppers, with training provided across diverse store duties.