In-Store Customer Experience Champion

JOHN LEWIS; Cambridge; On-site; GBP 19,000 - 23,000; Full time

Job summary

John Lewis in Cambridge is seeking a Customer Assistant to deliver outstanding customer service and showcase our in-store experiences that customers remember. You will help create a welcoming environment, answer questions, and guide shoppers to the products they need.

As part of the store team you’ll support stock checks, displays, till operations, price ticketing and general shop-keeping tasks while maintaining high standards of cleanliness and product knowledge to drive loyalty and sales.

Qualifications

• Basic IT literacy is required.
• Strong communication skills are essential.

Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication skills

Job description

John Lewis in Cambridge is seeking a Customer Assistant to deliver outstanding customer service and showcase our in-store experiences that customers remember. You will help create a welcoming environment, answer questions, and guide shoppers to the products they need.

As part of the store team you’ll support stock checks, displays, till operations, price ticketing and general shop-keeping tasks while maintaining high standards of cleanliness and product knowledge to drive loyalty and sales.