Customer Experience Associate — Flexible Retail Hours

John Lewis Partnership; Cheltenham; On-site; GBP 12,000 - 15,000; Full time

Job summary

John Lewis Partnership in Cheltenham is welcoming a Customer Assistant to deliver outstanding customer service and showcase our in-store experiences that set us apart. You’ll help with displays, stock, price tickets and keeping the shop clean and inviting.

You’ll use product knowledge and friendly communication to assist customers, resolve queries, and support with till duties and flexible hours across shifts, including weekends.

Qualifications

• Basic IT literacy.
• Strong communication skills.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication

Job description

John Lewis Partnership in Cheltenham is welcoming a Customer Assistant to deliver outstanding customer service and showcase our in-store experiences that set us apart. You’ll help with displays, stock, price tickets and keeping the shop clean and inviting.

You’ll use product knowledge and friendly communication to assist customers, resolve queries, and support with till duties and flexible hours across shifts, including weekends.