Premium In-Room Dining Attendant

Accor; Greater London; Presencial; GBP 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday incl. bank holidays

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution 3%

Enhanced maternity/paternity pay

Life Assurance 1x salary

Employee assistance program incl. GP &

Season ticket loans

Cycle to work

Discounted rates at Accor/Raffles F&B

Worldwide development opportunities

Descripción de la vacante

Raffles London at The OWO in London is seeking an experienced In Room Dining Waiter to join the Food & Beverage Department. You will prepare orders, set trays, and deliver to guest rooms with attentive, efficient service and uphold hotel SOPs.

The role requires strong English communication, previous in-room dining experience, and a capable, guest-focused attitude. A 24h schedule flexibility and luxury-hotel standards are preferred.

Formación

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in room dining or a similar role.
• Market knowledge of competitors and event industry trends.
• Strong food and beverage knowledge.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service.
• To be detail oriented and to work within a team.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Responsabilidades

• Setting tables, trays according to type of food ordered and the hotels service standards.
• Performing opening and closing procedures established for the department.
• Accurately records, pre-checks and picks-up all food and beverage orders
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Present physical and accurate check to guest and complete the payment process.
• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes, style of service and other preferences, and the ability to recommend Food & Beverage combinations and up sell alternatives.
• Check with the guest regarding the satisfaction of the meal.
• Maintaining cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Ensuring communication between Kitchen, Order taker and service team members.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Being knowledgeable to operate the hotels point of sales ( POS ) system, other order taking systems or hand held devices, inventory software etc.
• Perform any other assigned reasonable duties and responsibilities as assigned or as requested

Descripción del empleo

Raffles London at The OWO in London is seeking an experienced In Room Dining Waiter to join the Food & Beverage Department. You will prepare orders, set trays, and deliver to guest rooms with attentive, efficient service and uphold hotel SOPs.

The role requires strong English communication, previous in-room dining experience, and a capable, guest-focused attitude. A 24h schedule flexibility and luxury-hotel standards are preferred.