In Room Dining Waiter

Dorchester Collection; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary and employee bonus

Complimentary stays with breakfast

World-class training and development

50% F&B discount

Complimentary laundry service

Online benefits platform access

Chiropodist foot treatments and back r

Recognition schemes

Social events throughout the year

Complimentary meal on shift

Employee Introductory Scheme - £750

Job summary

Dorchester Collection in the United Kingdom is seeking an In Room Dining Waiter to deliver guest orders and requests to guestrooms with the highest level of service, contributing to memorable experiences for every guest.

This role requires energy, attentiveness and teamwork; you will work with management to uphold the department vision while providing consistent, tailored service and maintaining excellent guest relations across all outlets, from rooms to public spaces.

Qualifications

• Experience delivering high-quality guest service in a hotel setting.
• Ability to anticipate guest needs and handle requests with discretion.
• Excellent communication and teamwork across departments.

Responsibilities

• Deliver guest orders and requests to guestrooms with care and efficiency.
• Prepare trolleys and ensure mise-en-place for service.
• Collaborate with management to uphold the department vision.
• Maintain clean, organized dining and guest areas.

Skills

5-star service

Guest relations

Mise-en-place

Communication

Teamwork

Job description

Our In-Room Dining Waiters are the foundation of our hotel! Entrusted with delivering guest orders and requests to the guestrooms effortlessly, providing a memorable guest experience. They are working together with the management team to bring the departmental vision to live .Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

What you'll get

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:

• Competitive salary and employee bonus scheme
• Complimentary stays in our hotels, subject to availability with breakfast included
• World-class training and development
• 50% F&B discount at selected restaurants within Dorchester Collection
• Complimentary laundry service
• Access to our online benefits and discounts platform
• Complimentary Chiropodist foot treatments and back rubs
• Recognition schemes including our employee of the month programme
• Social events throughout the year, including our summer boat party and winter ball
• Complimentary meal whilst on shift at our staff restaurant
• Employee Introductory Scheme - £750

What you'll do

A day in the life of our In Room Dining Waiter demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our waiter accomplishes would be lengthy but the list below is essential to know.

• Our In Room Dining Waiters are responsible for delivering 5-star service by taking pride in everything they are doing while looking after all of our guests needs. This includes mise-en-place of trolleys that will be delivered to guestrooms, delivering guest orders and requests, as well as understanding and getting to know our new guests and regular guests needs all this is to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving specific food or beverage items, serving off menu requests, pre-ordering meals or placing additional fridges in the rooms and even special events. Most of these requests are fulfilled by the In-Room Dining Waiters with the support of the management team.
• Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of the In-Room Dining Waiters is to live their behaviors to continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our In-Room Dining Waiters must communicate with other departments and extended hotel team in order to ensure the alignment remains.

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our In Room Dining Waiters does this with all they do.
• We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
• Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
• In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
• English is the primary language used in our hotel. Our In Room Dining Waiters must feel comfortable communicating in this language.

Job Location

United Kingdom

Location

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2022-2898

Reference

2022-2898

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