In-Room Dining Experience Coordinator

Four Seasons; England; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Free shuttle transport

Employee travel programme

Dental health care

Training & development

28 days holiday

Pension plan

Wagestream access

Wellbeing platform

Uniform & meals on duty

Job summary

Four Seasons Hampshire is seeking an organised In Room Dining Coordinator to support the smooth operation of our in-room dining services. You will act as the central point of coordination between guests, the kitchen, and service teams, ensuring all orders are handled efficiently and delivered to the highest standard.

This role also supports Café Santé, canal barge experiences, and bespoke picnic services across the hotel grounds, ensuring a seamless and memorable experience for all guests.

Qualifications

• Previous experience in hospitality, food & beverage, or a similar role is preferred.
• Excellent communication and customer service skills.
• Strong organisational skills with great attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• A proactive and positive attitude with a passion for guest service.
• Confident using systems for order taking and coordination.
• Strong teamwork skills and ability to collaborate across departments.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Coordinate all in-room dining orders, ensuring accuracy and timely delivery
• Communicate effectively with guests, taking orders and managing special requests
• Liaise closely with the kitchen and service teams to ensure smooth service execution
• Support daily operations across in-room dining, Café Santé, canal barge experiences, and picnic services
• Monitor order flow and maintain high service standards at all timesHandle guest queries, requests, and feedback in a professional and friendly manner
• Maintain up-to-date menu knowledge to confidently upsell and recommend offerings
• Assist with administrative duties, including order tracking and reporting
• Ensure compliance with all health, safety, and hygiene regulations

Skills

Hospitality experience

Communication skills

Organisational skills

Multitasking

Guest service passion

Order taking systems

Teamwork

Tools

Order taking systems

Job description

Four Seasons Hampshire is seeking an organised In Room Dining Coordinator to support the smooth operation of our in-room dining services. You will act as the central point of coordination between guests, the kitchen, and service teams, ensuring all orders are handled efficiently and delivered to the highest standard.

This role also supports Café Santé, canal barge experiences, and bespoke picnic services across the hotel grounds, ensuring a seamless and memorable experience for all guests.