In-Office Banking Customer Experience Specialist

Northreach; Chester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Private medical healthcare

Share options

Enhanced maternity & paternity pay

Regular company parties

Job summary

A recruitment agency is seeking a Customer Service Specialist for a bank in Chester. The role is full-time and office-based, requiring strong customer service skills, knowledge of financial regulations, and good communication. Successful candidates will provide support via multiple communication channels, ensure customer information accuracy, and assist with compliance tasks. Benefits include 25 days annual leave, private healthcare, and enhanced parental pay.

Qualifications

• Some customer service experience within a contact centre environment.
• Knowledge of regulations in financial services.
• Passion for developing and improving on personal skills.

Responsibilities

• Provide exceptional customer service to the Bank's customers.
• Document information from calls and correspondence.
• Support in achieving the team's customer service satisfaction performance.

Skills

Customer service experience

Good communication

Problem solving

Job description

A recruitment agency is seeking a Customer Service Specialist for a bank in Chester. The role is full-time and office-based, requiring strong customer service skills, knowledge of financial regulations, and good communication. Successful candidates will provide support via multiple communication channels, ensure customer information accuracy, and assist with compliance tasks. Benefits include 25 days annual leave, private healthcare, and enhanced parental pay.