Customer Experience Specialist — In-Branch & Phone Support

Santander UK; Falkirk; On-site; GBP 21,600 - 26,400; Full time

Benefits offered by this job

25 days’ holiday plus bank holidays

Discretionary performance-related annual bonus

8% pension contribution

Free digital health services

Employee discounts

Job summary

A leading UK bank is seeking a Customer Experience Advisor for its Falkirk branch. This full-time role involves assisting customers with transactions and queries, delivering outstanding customer service, and building relationships. Candidates should have effective communication skills and a background in customer service. The position offers a salary starting at £24,500 with various benefits including a pension contribution and holidays.

Qualifications

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• Ability to communicate effectively with customers to understand their needs.

Responsibilities

• Act as the first point of contact for customers in-branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of services and products to assist customers.
• Identify new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Job description

A leading UK bank is seeking a Customer Experience Advisor for its Falkirk branch. This full-time role involves assisting customers with transactions and queries, delivering outstanding customer service, and building relationships. Candidates should have effective communication skills and a background in customer service. The position offers a salary starting at £24,500 with various benefits including a pension contribution and holidays.