Customer Service Advisor

Aumni; Scotland; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Hybrid work after probation

Job summary

Chase UK is seeking a Customer Service Specialist in the Daily Banking Team to deliver friendly, efficient service, resolving complex customer needs and guiding users through our digital app and new product launches. You will join a fast-growing UK bank focused on exceptional customer experiences.

The role emphasizes first-contact resolution, collaboration with teammates, and ongoing learning to improve service quality and the customer journey. A hybrid working model applies after probation.

Qualifications

• Customer-Centric: A genuine passion for helping customers.
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills, be an active listener.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

Responsibilities

• Provide friendly, caring, and efficient service to our valued customers.
• Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Work alongside teammates to elevate customer service and refine our processes.
• Educate and assist customers with our digital app, as well as new product and service launches.
• Act as an escalation point for customers who need our help in more challenging moments.

Skills

Customer-centric

Experience in CX environment

Verbal & written communication

Solution-oriented

Growth mindset

Team player

Job description

Are you passionate about helping customers? Do you want to be part of a team that has been recognized as the Best British Bank for 2023 and 2024, ranked number one for customer service? If so, we invite you to join one of the fastest-growing banks in the UK!

At Chase, our customers rely on us for their financial needs. As a Customer Service Specialist in our Daily Banking Team, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations. As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.

Job responsibilities

• Provide friendly, caring, and efficient service to our valued customers.
• Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Work alongside teammates to elevate customer service and refine our processes.
• Educate and assist customers with our digital app, as well as new product and service launches.
• Act as an escalation point for customers who need our help in more challenging moments.

Required qualifications, capabilities and skills

• Customer-Centric: A genuine passion for helping customers.
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills, be an active listener.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

Preferred qualifications, capabilities and skills

• Customer service experience in financial services, banking, or a contact centre environment

What We Offer:

• Working Hours: 35 hours per week over 4 days/1 full weekend in 6 required , with a blend of office and home working after probation.
• Shifts: A range of shift patterns between 8 am to 9 pm Monday to Friday and 8 am to 6 pm Saturday and Sunday, 365 days a year

#ICBCareer #ChaseUKCustomerServices

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Support customers with complex banking needs and deliver exceptional service in a fast-growing UK bank.