In-Branch Banking Advisor Local Community Support

Description This; Margate; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days holiday

Wellhub health & wellness

Volunteer days (up to 2) per year

Training and development

Annual performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is hiring a Customer Representative for our Margate branch. You will welcome customers, handle transactions and queries, and provide trusted guidance on banking products and digital tools.

The role covers in-branch, phone, and online support, with a focus on fair, customer-centred service. You will work 35 hours per week, Monday to Saturday, in a multi-skilled branch that aims to keep high-street banking accessible.

Qualifications

• Experience in delivering excellent customer service in person, on the phone or online.
• Strong communication skills with customers from varied backgrounds.
• Ability to work in a fast-paced branch environment and adapt to different requests.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted help with banking.
• Handle transactions and queries accurately while emphasising security and fairness.
• Guide customers through banking products and services that suit their needs and help manage money confidently.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Nationwide is hiring a Customer Representative for our Margate branch. You will welcome customers, handle transactions and queries, and provide trusted guidance on banking products and digital tools.

The role covers in-branch, phone, and online support, with a focus on fair, customer-centred service. You will work 35 hours per week, Monday to Saturday, in a multi-skilled branch that aims to keep high-street banking accessible.