Implementation Project Manager

Digital Media Innovations Canada; Gloucester; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Flexible work options

Competitive pay

Wellness benefits

People-first culture

Job summary

Notified is seeking an enthusiastic Implementation Project Manager (Onboarding Specialist) to deliver top-notch support and services for Investor Relations clients. You will become a subject matter expert on Notified products, tailoring solutions to meet each client's IR needs and ensuring projects are delivered on time, within scope, and on budget.

You will work with account managers and sales teams to identify opportunities and drive business growth while educating clients on features and

Qualifications

• Bachelor's degree or equivalent experience in communications, marketing or business administration.
• At least 2 years of client service experience.
• At least 2 years of project management experience.
• Proficient in English, both written and verbal.
• Previous SaaS experience is beneficial.
• Nice-to-have HTML/Photoshop skills.

Responsibilities

• Client Liaison: primary contact for assigned clients and consultative support.
• Tailored Implementation: customize and implement IR websites to meet client needs.
• Project Management: manage and prioritize activities to complete tasks on time and within scope.
• Transparent Communication: keep clients informed about timelines and deliverables.
• Status Reporting: provide detailed project progress updates to management.
• Team Collaboration: work with internal teams to ensure quality service.
• Client Education: train clients on product features and best practices.
• Client Satisfaction: exceed client expectations with mutually beneficial solutions.
• Quality Service: identify obstacles and report them with actionable feedback.
• Industry Knowledge: stay updated on IR/PR developments.

Skills

Project management

Customer service

SaaS experience

English proficiency

Independent work

Team collaboration

Communication skills

Education

Bachelor's degree in communications, marketing or business administration

Tools

HTML

Photoshop

Job description

Management Level H

Notified, Your Story Begins Here

We are Notified , the only technology partner dedicated to both investor relations and public relations professionals. We help our clients control and amplify the corporate narrative. Our fully integrated PR and IR platforms streamline every step from press release distribution, media targeting, and analytics to IR websites, earnings and investor events, and regulatory filings. Powered by GlobeNewswire, one of the largest and most trusted newswire distribution networks for over 30 years, we empower communicators to inform a better world.

Notified is an affiliate of Equiniti Group Limited (EQ), a fintech that connects the future of capital, communications, and governance - building trust and confidence in every market we serve.

Summary

Our dynamic IR Project Management Team is seeking an enthusiastic Implementation Project Manager (internal title - Onboarding Specialist) to join us in delivering top-notch support and services to our valued clients. In this role, you will become a subject matter expert on all Notified products, tailoring solutions to meet each client's unique Investor Relations needs. You will provide consultative service and oversee the seamless technical implementation of our products. As a crucial member of the team, you will ensure projects are delivered on time, within scope, and on budget. Additionally, you will showcase our organization's capabilities to clients, identify new sales opportunities, and collaborate with account managers and sales teams to drive business growth.

Location

This role will be based in our office, located in Gloucester, UK or Makati City, Philippines (8.30 am local time start).

What Part You Will Play in Our Growth

• Client Liaison: Be the primary point of contact for assigned clients, delivering exceptional consultative support and ensuring their needs are met.
• Tailored Implementation: Customize and implement our products (IR websites) to meet specific client requirements, ensuring seamless integration and satisfaction.
• Project Management: Manage, prioritize, and participate in activities related to completing assigned projects or tasks efficiently.
• Transparent Communication: Keep clients informed about development timelines, ensuring all deliverables are on schedule and up to standards.
• Status Reporting: Provide management with detailed status reports on project progress and timelines.
• Team Collaboration: Work closely with internal teams to guarantee high-quality and timely service delivery to our clients.
• Client Education: Educate and train clients on product features, enhancements, and industry best practices throughout their customer lifecycle.
• Client Satisfaction: Consistently exceed client expectations by thoroughly evaluating requests and providing mutually beneficial solutions.
• Quality Service: Identify obstacles to delivering top-tier customer service and communicate them to management with actionable feedback.
• Industry Knowledge: Stay updated on changes in the investor relations and public relations space to maintain relevant and informed service.

Required Knowledge and Skills

• Bachelor's degree from an accredited college or university in communications, marketing or business administration required. Equivalent work experience in a similar position may be substituted for educational requirements.
• Minimum of 2 years of experience in client service required.
• Minimum of 2 years of project management experience required or equivalent
• Proficient in English, both written and verbal required.
• Previous experience working in a SaaS environment is very beneficial.
• Strong Computer Skills (HTML and Photoshop - very beneficial!).
• Excellent customer service skills.
• Must be able to work independently and proactively with minimal supervision.
• Ability to work effectively with a variety of people in a team environment.
• Experience working in a fast-paced environment.
• Detail oriented & ability to juggle multiple tasks simultaneously.
• Team player with a positive attitude & diligent work ethic.

Why You Will Love Working Here

EQ is recognized as a Top Employer in US, UK and India! Together we offer more than a job, we offer a place to grow. Through hands-on experience, real-world projects, and access to industry-leading tools, you'll have what you need to build a meaningful career.

You’ll join a diverse, global team united by innovation, collaboration, and a shared passion for what we do. With flexible work options, competitive pay, wellness benefits, and a people-first culture, we support your success - both at work and beyond.

• flexible work options
• competitive pay
• wellness benefits
• people-first culture

Come and join us - let's grow together.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or be