Implementation Project Manager

Equiniti; Gloucester; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Equiniti’s Notified division is seeking an enthusiastic Implementation Project Manager (Onboarding Specialist) to deliver top-notch support to clients. The role, based in Gloucester, focuses on tailoring IR websites, ensuring on-time, on-scope, and on-budget delivery, and identifying sales opportunities with account teams.

You will be the subject-matter expert on Notified products, providing consultative service and overseeing seamless technical implementation for diverse clients.

Qualifications

• Bachelor's degree from an accredited college or university in communications, marketing or business administration required.
• Equivalent work experience in a similar position may be substituted for educational requirements.
• Minimum of 2 years of experience in client service required.
• Minimum of 2 years of project management experience required or equivalent
• Proficient in English, both written and verbal required.
• Previous experience working in a SaaS environment is very beneficial.
• Strong Computer Skills (HTML and Photoshop – very beneficial!).
• Excellent customer service skills.
• Must be able to work independently and proactively with minimal supervision.
• Ability to work effectively with a variety of people in a team environment.
• Experience working in a fast-paced environment.
• Detail oriented & ability to juggle multiple tasks simultaneously.
• Team player with a positive attitude & diligent work ethic.

Responsibilities

• Client Liaison: Be the primary point of contact for assigned clients, delivering exceptional consultative support and ensuring their needs are met.
• Tailored Implementation: Customize and implement our products (IR websites) to meet specific client requirements, ensuring seamless integration and satisfaction.
• Project Management: Manage, prioritize, and participate in activities related to completing assigned projects or tasks efficiently.
• Transparent Communication: Keep clients informed about development timelines, ensuring all deliverables are on schedule and up to standards.
• Status Reporting: Provide management with detailed status reports on project progress and timelines.
• Team Collaboration: Work closely with internal teams to guarantee high-quality and timely service delivery to our clients.
• Client Education: Educate and train clients on product features, enhancements and industry best practices throughout their customer lifecycle.
• Client Satisfaction: Consistently exceed client expectations by thoroughly evaluating requests and providing mutually beneficial solutions.
• Quality Service: Identify obstacles to delivering top-tier customer service and communicate them to management with actionable feedback.
• Industry Knowledge: Stay updated on changes in the investor relations and public relations space to maintain relevant and informed service.

Skills

Client service experience

Project management

English proficiency

SaaS experience

Customer service

Independent work

Teamwork

Attention to detail

Fast-paced environment

Education

Bachelor's degree in communications/marketing/business administration

Equivalent work experience in lieu of degree

Tools

HTML

Photoshop

Job description

Management Level H Notified, Your Story Begins Here We are Notified, the only technology partner dedicated to both investor relations and public relations professionals. We help our clients control and amplify the corporate narrative. Our fully integrated PR and IR platforms streamline every step from press release distribution, media targeting, and analytics to IR websites, earnings and investor events, and regulatory filings. Powered by GlobeNewswire, one of the largest and most trusted newswire distribution networks for over 30 years, we empower communicators to inform a better world. Notified is an affiliate of Equiniti Group Limited (EQ), a fintech that connects the future of capital, communications, and governance - building trust and confidence in every market we serve.

Summary

Our dynamic IR Project Management Team is seeking an enthusiastic Implementation Project Manager (internal title – Onboarding Specialist) to join us in delivering top-notch support and services to our valued clients. In this role, you will become a subject matter expert on all Notified products, tailoring solutions to meet each client’s unique Investor Relations needs. You will provide consultative service and oversee the seamless technical implementation of our products. As a crucial member of the team, you will ensure projects are delivered on time, within scope, and on budget. Additionally, you will showcase our organization's capabilities to clients, identify new sales opportunities, and collaborate with account managers and sales teams to drive business growth.

Location

This role will be based in our office, located at Corinium House, Barnwood Point, Corinium Avenue Gloucester, GL4 3HX, United Kingdom. This role offers in person collaboration (3 days in the office) and flexibility to work from home.

What Part You Will Play in Our Growth

• Client Liaison: Be the primary point of contact for assigned clients, delivering exceptional consultative support and ensuring their needs are met.
• Tailored Implementation: Customize and implement our products (IR websites) to meet specific client requirements, ensuring seamless integration and satisfaction.
• Project Management: Manage, prioritize, and participate in activities related to completing assigned projects or tasks efficiently.
• Transparent Communication: Keep clients informed about development timelines, ensuring all deliverables are on schedule and up to standards.
• Status Reporting: Provide management with detailed status reports on project progress and timelines.
• Team Collaboration: Work closely with internal teams to guarantee high-quality and timely service delivery to our clients.
• Client Education: Educate and train clients on product features, enhancements and industry best practices throughout their customer lifecycle.
• Client Satisfaction: Consistently exceed client expectations by thoroughly evaluating requests and providing mutually beneficial solutions.
• Quality Service: Identify obstacles to delivering top-tier customer service and communicate them to management with actionable feedback.
• Industry Knowledge: Stay updated on changes in the investor relations and public relations space to maintain relevant and informed service.

Required Knowledge and Skills

• Bachelor's degree from an accredited college or university in communications, marketing or business administration required.
• Equivalent work experience in a similar position may be substituted for educational requirements.
• Minimum of 2 years of experience in client service required.
• Minimum of 2 years of project management experience required or equivalent
• Proficient in English, both written and verbal required.
• Previous experience working in a SaaS environment is very beneficial.
• Strong Computer Skills (HTML and Photoshop – very beneficial!).
• Excellent customer service skills.
• Must be able to work independently and proactively with minimal supervision.
• Ability to work effectively with a variety of people in a team environment.
• Experience working in a fast-paced environment.
• Detail oriented & ability to juggle multiple tasks simultaneously.
• Team player with a positive attitude & diligent work ethic.

Why You Will Love Working Here

EQ is recognized as a Top Employer in US, UK and India! Together we offer more than a job, we offer a place to grow. Through hands‑on experience, real‑world projects, and access to industry‑leading tools, you’ll have what you need to build a meaningful career. You’ll join a diverse, global team united by innovation, collaboration, and a shared passion for what we do. With flexible work options, competitive pay, wellness benefits, and a people‑first culture, we support your success - both at work and beyond.

Come and join us — let’s grow together.

Please note any offer of employment is subject to satisfactory pre‑employment screening checks.

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre‑employment screening checks.

Equiniti is a global fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve.

With more than 5,000 employees supporting over 20 million shareholders and 15,000 organizations worldwide, our mission is to digitize and modernize every aspect of shareholder interaction.

Equiniti is uniquely positioned as the only global technology partner serving both investor relations and public relations professionals, creating a powerful platform at the intersection of reputation, disclosure, and engagement.