Implementation Consultant

ConnexAI; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading AI solutions provider in Liverpool is seeking an Implementation Consultant to guide clients through the deployment of conversational AI technologies. This role involves immersive training and field deployments across the UK, focusing on enhancing customer experience and operational efficiency. Candidates with experience in contact centre technologies and a willingness to travel weekly are encouraged to apply. This position offers opportunities for growth in a supportive team environment.

Qualifications

• Experience deploying, configuring, or supporting AI or contact centre technologies.
• Candidates from technology backgrounds are welcome.
• Availability to travel majority of the week.

Responsibilities

• Guide organisations through design, configuration, deployment, and training.
• Deliver AI solutions that impact clients' operations.
• Embark on field deployments to roll out AI and CCaaS solutions.

Skills

Experience with AI technologies

Contact centre technologies

CCaaS, UCaaS, IVR

Travel availability

Job description

ConnexAI is looking for Implementation consultants to bring our Conversational AI product to life for clients. As the technical face of ConnexAI, you’ll help organisations transform their contact centres, making them smarter, faster, and more efficient with AI.

The Role

In this role, you will guide organisations from initial design through configuration, deployment, and training, ensuring our clients harness the full capabilities of our conversational AI to enhance customer experience and efficiency.

Your first three weeks will be immersive training on our Conversational AI platform and Omnichannel CCaaS products. From day one, you will gain the skills to deliver AI solutions that are making a measurable difference for our clients. Once trained on our products, you will be out in the field, rolling out AI and CCaaS deployments across the UK, seeing the direct impact of your work on clients' operations.

At ConnexAI, we value growth for our products and our people. As an Implementation Consultant, you’ll have the opportunity to deepen your expertise in AI and CCaaS, take on increasingly complex deployments, and expand your skills in an environment that rewards innovation and initiative. Our technology team enjoys a high retention rate, reflecting a culture that is inclusive, supportive, and empowering.

What we are looking for

• We are seeking candidates with experience deploying, configuring, or supporting AI or contact centre technologies , including CCaaS, UCaaS, IVR, dialers, telephony, or WFM systems.
• Candidates from technology backgrounds with experience in AI or contact centre platforms are also welcome.
• Availability to travel the majority of the week ( this is a field role )

Interview Process

• 30-minute video call with our CIO
• 30-minute video call with our CTO

About us

ConnexAI is an award-winning Conversational AI platform, built by a world-class engineering and Data Science team. Our technology helps organisations increase revenue, reduce costs, and deliver superior customer experiences. ConnexAI’s suite includes AI Agent, AI Guru, AI Analytics, ASR, AI Voice, and AI Quality, providing enterprise-grade solutions that make AI practical and impactful.

By joining ConnexAI, you will be at the forefront of AI innovation, helping organisations deliver smarter, faster, and more engaging customer experiences while growing your expertise in a field that is changing the way businesses communicate.