Impactful Student Support Coach - Prison Education

PeoplePlus; London Borough of Hounslow; Presencial; GBP 24.000 - 30.000; Jornada completa

Descripción de la vacante

PeoplePlus seeks a proactive Student Support Coach for our Prison Education team. You’ll greet learners on arrival, deliver induction sessions, gather learner histories, and set learners up for success from their very first interaction with education.

You’ll provide pastoral support to boost retention, track interventions, help learners access Open University and distance learning, liaise with tutors and external organisations, and maintain accurate records across prison systems while

Formación

• NVQ Level 2 in Business Administration (or equivalent).
• Level 3 qualification in supporting individuals with learning disabilities (or equivalent).
• Strong IT skills and ability to manage and analyse data.
• Excellent organisational, communication, and interpersonal skills.
• Ability to motivate and engage learners, particularly those with barriers to education.
• Experience in administration and working with individuals with additional needs or trauma.
• High attention to detail and ability to manage records accurately.
• Understanding of safeguarding, equality, and data protection.

Responsabilidades

• Deliver a warm and professional welcome to learners entering education.
• Lead induction and assessment processes.
• Gather learner history and assess starting points.
• Deliver engaging induction sessions to maximise participation and engagement.
• Provide ongoing pastoral support to improve learner retention and achievement.
• Build relationships with learners to understand goals and barriers.
• Support learners at risk of disengagement and track interventions.
• Use trauma-informed approaches to support learners effectively.
• Offer advice and guidance on available courses and learning pathways.
• Promote education opportunities, including Open University and distance learning.
• Support applications and liaise with tutors and external organisations.
• Ensure learners are enrolled on courses aligned to their sentence plans.
• Maintain accurate learner records and data across prison systems.
• Support enrolment, registers, exams, and invigilation processes.
• Coordinate with internal teams and partner agencies.
• Help maintain systems for the smooth running of the education centre.
• Work collaboratively with tutors, support staff, and prison teams.
• Support peer mentors and learner development activities.
• Provide cover across the team, including admin and induction duties where required.
• Contribute to achieving contract KPIs and standards.

Conocimientos

IT skills

Data handling

Interpersonal skills

Organisational skills

Motivate learners

Safeguarding awareness

Educación

Business Admin Level 2

Learning Disabilities support Level 3

Herramientas

• OFSTED EIF knowledge

Descripción del empleo

PeoplePlus seeks a proactive Student Support Coach for our Prison Education team. You’ll greet learners on arrival, deliver induction sessions, gather learner histories, and set learners up for success from their very first interaction with education.

You’ll provide pastoral support to boost retention, track interventions, help learners access Open University and distance learning, liaise with tutors and external organisations, and maintain accurate records across prison systems while