Prison Education: Student Support Coach for Learners

Protocol National Limited.; Cambridgeshire and Peterborough; On-site; GBP 24,000 - 29,000; Full time

Job summary

Protocol National Limited is recruiting a dedicated Student Support Coach for a Prison Education setting in East of England. You will be the first point of contact for learners, guiding them through induction, assessments and progression routes to achieve qualifications that improve life chances.

You will provide pastoral support, maintain learner records, and collaborate with tutors, prison staff and external partners to ensure high-quality education and safer learning environments.

Qualifications

• Strong IT and data management skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and engage learners facing barriers to education.
• Experience in administrative and learner support environments.
• High attention to detail and strong organisational skills.
• Understanding of safeguarding, equality, diversity, inclusion and data protection.

Responsibilities

• Welcome learners into the education department and provide a positive first impression.
• Conduct learner screening and initial assessments to identify educational needs and starting points.
• Gather educational history and relevant learner information.
• Deliver engaging induction sessions that encourage participation and commitment to learning.
• Provide ongoing pastoral support to learners throughout their educational journey.
• Build positive relationships that encourage attendance, retention and achievement.
• Identify and support learners who may be at risk of disengagement.
• Use trauma-informed approaches to support individuals with complex needs and challenging backgrounds.
• Record and monitor learner interventions and progress.
• Provide information and guidance on available courses, qualifications and progression routes.
• Promote distance learning and higher education opportunities, including Open University programmes.
• Support learners with applications and enrolment processes.
• Liaise with tutors and external agencies to support educational progression.
• Ensure learners are enrolled on programmes that support their individual development plans.
• Maintain accurate learner records and educational data.
• Support enrolment, attendance monitoring, examinations and invigilation processes.
• Ensure compliance with data protection and safeguarding procedures.
• Assist in the smooth day-to-day running of the education provision.
• Work closely with teaching staff, support teams, prison staff and external partners.
• Support learner mentoring and development initiatives.
• Provide administrative and operational support where required.
• Contribute towards achieving quality standards, performance targets and positive learner outcomes.

Education

NVQ Level 2 in Business Administration

Level 3 qualification in supporting individuals with learning disabilities

Job description

Protocol National Limited is recruiting a dedicated Student Support Coach for a Prison Education setting in East of England. You will be the first point of contact for learners, guiding them through induction, assessments and progression routes to achieve qualifications that improve life chances.

You will provide pastoral support, maintain learner records, and collaborate with tutors, prison staff and external partners to ensure high-quality education and safer learning environments.