Student Success Coach — Induction & Engagement

Peopleplus; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

PeoplePlus is hiring a Student Support Coach for our Prison Education team. You will be the first point of contact for learners, welcoming them, guiding induction, and helping them access education.

You will deliver screening and assessment, provide pastoral support, and help learners progress along suitable courses, including Open University and distance learning, while coordinating with tutors and partner agencies.

Qualifications

• NVQ Level 2 in Business Administration (or equivalent).
• Level 3 qualification in supporting individuals with learning disabilities (or equivalent).
• Strong IT skills and ability to analyse data.
• Excellent organisational, communication, and interpersonal skills.
• Ability to motivate and engage learners, including those with barriers.
• Experience in administration and working with individuals with additional needs or trauma.
• High attention to detail and ability to manage records accurately.
• Understanding of safeguarding, equality and data protection.

Responsibilities

• Deliver a warm, professional welcome to learners.
• Lead screening and assessment during induction.
• Gather learner history and assess starting points.
• Deliver engaging induction sessions to maximise participation.
• Provide ongoing pastoral support to improve retention.
• Build relationships to understand goals and barriers.
• Support learners at risk of disengagement and track interventions.
• Use trauma-informed approaches to support learners.
• Offer advice on courses and learning pathways.
• Promote education opportunities including Open University and distance learning.
• Support applications and liaise with tutors and external organisations.
• Ensure learners are enrolled on courses aligned to sentence plans.
• Maintain accurate learner records across prison systems.
• Support enrolment, registers, exams, and invigilation.
• Coordinate with internal teams and partner agencies.
• Help maintain systems for smooth running of the education centre.
• Work collaboratively with tutors, support staff, and prison teams.
• Support peer mentors and learner development activities.
• Provide cover across the team, including admin and induction duties.
• Contribute to achieving contract KPIs and standards.

Skills

IT skills

Organisation

Communication

Interpersonal skills

Motivate learners

Trauma-informed approach

Data handling

Safeguarding knowledge

Education

NVQ Level 2 in Business Administration

Level 3 qualification in learning disabilities

Job description

PeoplePlus is hiring a Student Support Coach for our Prison Education team. You will be the first point of contact for learners, welcoming them, guiding induction, and helping them access education.

You will deliver screening and assessment, provide pastoral support, and help learners progress along suitable courses, including Open University and distance learning, while coordinating with tutors and partner agencies.