Prison Education: Student Support Coach

Protocol National Limited.; Cambridge; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive education team

Rehabilitation focused environment

Job summary

Protocol National Limited. is seeking a dedicated Student Support Coach to join a prison education team in East of England. You will support learners, deliver induction, and guide progression within a secure setting.

The role focuses on pastoral support, safeguarding, and helping learners achieve qualifications while promoting distance learning opportunities and Open University programmes. Permanent contract with salary around £26,227.50 per annum and a commitment to rehabilitation through

Qualifications

• NVQ Level 2 in Business Administration or equivalent.
• Level 3 qualification in supporting individuals with learning disabilities or equivalent.
• Strong IT and data management skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and engage learners facing barriers to education.
• Experience working in an administrative and learner support environment.
• High attention to detail and strong organisational skills.
• Understanding of safeguarding, equality, diversity, inclusion, and data protection.

Responsibilities

• Welcome learners and conduct initial assessments to identify educational needs.
• Provide pastoral support and build relationships to improve attendance and progress.
• Guide learners on courses, progression routes, and admissions processes.
• Maintain accurate learner records and support enrolment, attendance, exams.
• Collaborate with teaching staff, prison staff and external partners.

Skills

Excellent communication and Interper­s

Strong IT and data management skills

Ability to motivate and engage Learner

Education

NVQ Level 2 in Business Administration or equivalent

Level 3 qualification in supporting individuals with learning disabilities or equivalent

Job description

Protocol National Limited. is seeking a dedicated Student Support Coach to join a prison education team in East of England. You will support learners, deliver induction, and guide progression within a secure setting.

The role focuses on pastoral support, safeguarding, and helping learners achieve qualifications while promoting distance learning opportunities and Open University programmes. Permanent contract with salary around £26,227.50 per annum and a commitment to rehabilitation through