Student Support Coach: Induction & Trauma-Informed Pathways

Peopleplus; Rugby; On-site; GBP 26,000 - 36,000; Full time

Job summary

Peopleplus in the United Kingdom seeks a proactive and compassionate Student Support Coach to join our Prison Education team. You’ll welcome learners from their first contact with education, support induction, and help them access opportunities, while removing barriers to learning.

You’ll coordinate screening and assessment, provide ongoing pastoral support, guide learners on courses and learning pathways, and collaborate with tutors and partner agencies to keep learners engaged and progressing

Qualifications

• NVQ Level 2 in Business Administration (or equivalent)
• Level 3 qualification in supporting individuals with learning disabilities (or equivalent)
• Strong IT skills and ability to manage and analyse data
• Excellent organisational, communication, and interpersonal skills
• Ability to motivate and engage learners, particularly those with barriers to education
• Experience in administration and working with individuals with additional needs or trauma
• High attention to detail and ability to manage records accurately
• Understanding of safeguarding, equality, and data protection

Responsibilities

• Deliver a warm and professional welcome to learners entering education
• Lead screening and assessment processes during induction
• Gather learner history and assess starting points
• Deliver engaging induction sessions to maximise participation and engagement
• Provide ongoing pastoral support to improve learner retention and achievement
• Build relationships with learners to understand goals and barriers
• Support learners at risk of disengagement and track interventions
• Use trauma-informed approaches to support learners effectively
• Offer advice and guidance on available courses and learning pathways
• Promote education opportunities, including Open University and distance learning
• Support applications and liaise with tutors and external organisations
• Ensure learners are enrolled on courses aligned to their sentence plans
• Maintain accurate learner records and data across prison systems
• Support enrolment, registers, exams, and invigilation processes
• Coordinate with internal teams and partner agencies
• Help maintain systems for the smooth running of the education centre
• Work collaboratively with tutors, support staff, and prison teams
• Support peer mentors and learner development activities
• Provide cover across the team, including admin and induction duties where required
• Contribute to achieving contract KPIs and standards

Skills

IT skills

Organisational skills

Communication skills

Interpersonal skills

Data handling

Learner engagement

Trauma-informed approach

Education

NVQ Level 2 in Business Administration (or equivalent)

Level 3 qualification in supporting individuals with learning disabilities (or equivalent)

Job description

Peopleplus in the United Kingdom seeks a proactive and compassionate Student Support Coach to join our Prison Education team. You’ll welcome learners from their first contact with education, support induction, and help them access opportunities, while removing barriers to learning.

You’ll coordinate screening and assessment, provide ongoing pastoral support, guide learners on courses and learning pathways, and collaborate with tutors and partner agencies to keep learners engaged and progressing