Frontline Student Support Coach — Learning Pathways

People Team; Leicester Forest East; On-site; GBP 21,000 - 26,000; Full time

Job summary

People Team is seeking a proactive Student Support Coach for its Prison Education team in the UK. You will be the first point of contact for learners, delivering induction, screening, and ongoing pastoral support to boost engagement and achievement.

You will guide learners on courses and pathways, including Open University and distance learning, liaise with tutors and external organisations, and ensure enrollment aligns with sentence plans. Strong IT and data-management skills are essential.

Qualifications

• NVQ Level 2 in Business Administration (or equivalent).
• Level 3 qualification in supporting individuals with learning disabilities (or equivalent).
• Strong IT skills and ability to manage and analyse data.
• Excellent organisational, communication, and interpersonal skills.
• Ability to motivate and engage learners, particularly those with barriers to education.
• Experience in administration and working with individuals with additional needs or trauma.
• High attention to detail and ability to manage records accurately.
• Understanding of safeguarding, equality, and data protection.

Responsibilities

• Deliver warm and professional induction and welcome to learners entering education.
• Lead screening and assessment processes during induction and gather learner history.
• Provide ongoing pastoral support to improve learner retention and achievement.
• Build relationships with learners to understand goals and barriers; track interventions.
• Offer advice on courses and learning pathways; promote Open University and distance learning options.
• Support applications; liaise with tutors and external organisations; ensure enrollment aligns with sentence plans.
• Maintain accurate learner records and data across prison systems; support enrolment, registers, exams, and invigilation.
• Coordinate with internal teams and partner agencies; help maintain systems for smooth running of the education centre.
• Work collaboratively with tutors, support staff, and prison teams; support peer mentors and learner development activities.

Skills

IT skills

Data analysis

Organisational skills

Communication skills

Interpersonal skills

Education

NVQ Level 2 in Business Administration

Level 3 qualification in supporting individuals with learning disabilities

Job description

People Team is seeking a proactive Student Support Coach for its Prison Education team in the UK. You will be the first point of contact for learners, delivering induction, screening, and ongoing pastoral support to boost engagement and achievement.

You will guide learners on courses and pathways, including Open University and distance learning, liaise with tutors and external organisations, and ensure enrollment aligns with sentence plans. Strong IT and data-management skills are essential.