Impactful Student Support Coach - Prison Education

Protocol; Cambridge; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive team environment

Job summary

Protocol is recruiting for a Student Support Coach within a Prison Education setting in the East of England. The role focuses on welcoming learners, conducting assessments, and guiding them through induction and progression.

You will provide pastoral support, foster engagement, and coordinate with tutors and external agencies to ensure successful enrolment and progression. The role requires safeguarding awareness, strong communication, and efficient administration.

Qualifications

• NVQ Level 2 in Business Administration or equivalent.
• Level 3 qualification in supporting individuals with learning disabilities or equivalent.
• Strong IT and data management skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and engage learners facing barriers to education.
• Experience working in an administrative and learner support environment.
• High attention to detail and strong organisational skills.
• Understanding of safeguarding, equality, diversity, inclusion, and data protection.

Responsibilities

• Welcome learners into the education department and provide a positive first impression.
• Conduct learner screening and initial assessments to identify educational needs and starting points.
• Gather educational history and relevant learner information.
• Deliver engaging induction sessions that encourage participation and commitment to learning.
• Provide ongoing pastoral support to learners throughout their educational journey.
• Build positive relationships that encourage attendance, retention, and achievement.
• Identify and support learners who may be at risk of disengagement.
• Record and monitor learner interventions and progress.
• Provide information and guidance on available courses, qualifications, and progression routes.
• Promote distance learning and higher education opportunities, including Open University programmes.
• Support learners with applications and enrolment processes.
• Liaise with tutors and external agencies to support educational progression.
• Ensure learners are enrolled on programmes that support their individual development plans.
• Maintain accurate learner records and educational data.
• Support enrolment, attendance monitoring, examinations, and invigilation processes.
• Ensure compliance with data protection and safeguarding procedures.
• Assist in the smooth day-to-day running of the education provision.
• Work closely with teaching staff, support teams, prison staff, and external partners.
• Support learner mentoring and development initiatives.
• Provide administrative and operational support where required.
• Contribute towards achieving quality standards, performance targets, and positive learner outcomes.

Skills

Strong IT & data management

Excellent communication & Interperson

Motivate & engage learners

Administrative experience

Organisational skills

Education

NVQ Level 2 in Business Administration

Level 3 qualification in supporting individuals with learning disabilities

Job description

Protocol is recruiting for a Student Support Coach within a Prison Education setting in the East of England. The role focuses on welcoming learners, conducting assessments, and guiding them through induction and progression.

You will provide pastoral support, foster engagement, and coordinate with tutors and external agencies to ensure successful enrolment and progression. The role requires safeguarding awareness, strong communication, and efficient administration.