Prison Education Support Specialist

Protocol National Limited.; Colne; On-site; GBP 24,000 - 29,000; Full time

Job summary

Protocol National Limited is seeking a dedicated Student Support Coach to join its prison education team in the East of England. The role focuses on welcoming learners, assessing needs, and guiding them toward qualifications within a secure custodial setting.

You will provide pastoral support, use trauma‑informed approaches, coordinate information, guidance, and ensure safeguarding and data protection compliance throughout the learner journey.

Qualifications

• NVQ Level 2 in Business Administration or equivalent.
• Level 3 qualification in supporting individuals with learning disabilities or equivalent.
• Strong IT and data management skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and engage learners facing barriers to education.
• Experience working in an administrative and learner support environment.
• High attention to detail and strong organisational skills.
• Understanding of safeguarding, equality, diversity, inclusion, and data protection.

Responsibilities

• Welcome learners into the education department and provide a positive first impression.
• Conduct learner screening and initial assessments to identify educational needs and starting points.
• Gather educational history and relevant learner information.
• Deliver engaging induction sessions that encourage participation and commitment to learning.
• Provide ongoing pastoral support to learners throughout their educational journey.
• Build positive relationships that encourage attendance, retention, and achievement.
• Identify and support learners who may be at risk of disengagement.
• Use trauma-informed approaches to support individuals with complex needs and challenging backgrounds.
• Record and monitor learner interventions and progress.
• Provide information and guidance on available courses, qualifications, and progression routes.
• Promote distance learning and higher education opportunities, including Open University programmes.
• Support learners with applications and enrolment processes.
• Liaise with tutors and external agencies to support educational progression.
• Ensure learners are enrolled on programmes that support their individual development plans.
• Maintain accurate learner records and educational data.
• Support enrolment, attendance monitoring, examinations, and invigilation processes.
• Ensure compliance with data protection and safeguarding procedures.
• Assist in the smooth day-to-day running of the education provision.
• Work closely with teaching staff, support teams, prison staff, and external partners.
• Support learner mentoring and development initiatives.
• Provide administrative and operational support where required.
• Contribute towards achieving quality standards, performance targets, and positive learner outcomes.

Skills

Strong IT and data management skills

Excellent communication and Interperos

Motivate and engage learners

Administrative and learner support

Attention to detail

Safeguarding, equality, inclusion, and

Education

NVQ Level 2 in Business Administration or equivalent

Level 3 qualification in supporting individuals with learning disabilities or equivalent

Job description

Protocol National Limited is seeking a dedicated Student Support Coach to join its prison education team in the East of England. The role focuses on welcoming learners, assessing needs, and guiding them toward qualifications within a secure custodial setting.

You will provide pastoral support, use trauma‑informed approaches, coordinate information, guidance, and ensure safeguarding and data protection compliance throughout the learner journey.