Impactful Service Designer for Public Sector Transformation

Capgemini; Hove; Hybrid; GBP 52,000 - 68,000; Full time

Job summary

Capgemini is seeking a Service Designer to drive user-centred service design for public sector and other clients. You will champion iterative design, coach teams, and align design outcomes with organisational goals in a hybrid, multi-site setup.

You will embed hypothesis-driven, iterative design into environments that have historically used waterfall delivery, coordinating with product, business and technology teams to deliver inclusive, accessible services.

Qualifications

• Proven ability to lead complex, user-centred design projects from initial concept to final implementation.
• Experience in designing government or public services.
• Experience applying user-centred design methods within complex technology, platform or transformation programmes.
• Strong knowledge of the GOV.UK service standard.
• Strong skills in mentoring and coaching teams in iterative design practices.
• Expertise in integrating data-driven insights into service design.
• Experience in creating accessible and inclusive services.
• Ability to build and maintain strong, strategic relationships with key stakeholders.
• Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

Responsibilities

• Lead user-centred design projects from concept to implementation.
• Embed user-centred design practices within complex technology environments.
• Coach and coordinate design work across multidisciplinary teams.
• Champion inclusive, accessible service design for SaaS-enabled services.

Skills

Leadership of complex projects

Public sector design

User-centred design methods

GOV.UK service standard

Mentoring and coaching

Data-driven insights in design

Accessibility and inclusion

Stakeholder management

Clear communication at senior levels

Education

Degree in Service Design / Interaction Design / UX Design or equivalent

Professional certifications or equivalent experience

Job description

Capgemini is seeking a Service Designer to drive user-centred service design for public sector and other clients. You will champion iterative design, coach teams, and align design outcomes with organisational goals in a hybrid, multi-site setup.

You will embed hypothesis-driven, iterative design into environments that have historically used waterfall delivery, coordinating with product, business and technology teams to deliver inclusive, accessible services.