Impactful Offender Management Case Administrator

Serco; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Pension: Up to 6% contributory

Training and development

Health and wellbeing: EAP & wellbeing

Discounts across retailers/services

Employee networks

Job summary

Serco is seeking a Case Management Administrator for the Offender Management Unit at HMP Fosse Way, LE18 4TN. The role provides essential clerical support, maintains prisoner records, and collaborates with internal teams and external agencies to ensure secure documentation and accurate reporting.

You will assist with transfers, receptions, discharges and licence production, while upholding PSI guidelines and data protection standards in a busy government environment.

Qualifications

• Excellent administrative skills and experience in a busy office.
• Strong written and verbal communication skills.
• High levels of accuracy and attention to detail.
• GCSEs (or equivalent) in English and Mathematics.
• The ability to work as part of a team and manage competing priorities.
• A professional approach to handling sensitive and confidential information.
• A positive attitude to learning, training and change.

Responsibilities

• Provide clerical and administrative support across all areas of the Offender Management Unit.
• Maintain accurate prisoner records on relevant computer systems and local recording systems.
• Work closely with Prison Offender Managers and Supervisors to support transfers, receptions, discharges and licence production.
• Communicate effectively with internal teams and external agencies including Police, Probation, Courts and other prisons.
• Ensure all documentation is handled securely and confidentially at all times.
• Produce reports and maintain accurate audit trails of actions taken.
• File, archive and manage prisoner records in line with security and data protection requirements.
• Support sentence planning, parole, categorisation and release processes in line with PSI guidelines.
• Demonstrate flexibility by supporting different OMU functions as required.

Skills

Administrative skills

Strong communication

Attention to detail

Confidentiality

Team player

Learning mindset

Professional handling of information

Education

GCSEs in English and Maths

Tools

Microsoft Word

Microsoft Excel

Job description

Serco is seeking a Case Management Administrator for the Offender Management Unit at HMP Fosse Way, LE18 4TN. The role provides essential clerical support, maintains prisoner records, and collaborates with internal teams and external agencies to ensure secure documentation and accurate reporting.

You will assist with transfers, receptions, discharges and licence production, while upholding PSI guidelines and data protection standards in a busy government environment.