Case Administrator-HMP Dovegate

Serco Limited; Marchington; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension up to 6%

Training and development

Employee wellbeing programme

Discounts across retailers

Employee networks

Job summary

Serco Limited in Staffordshire is recruiting a Case Administrator to support the Offender Management Unit at HMP Dovegate. You will provide high quality administrative support to Prison Offender Managers, ensuring case documentation is processed accurately, securely and in line with Prison Service Instructions.

This role requires confidentiality, organisation and professionalism. You will perform sentence calculation, parole and custody administration tasks, file and archive sensitive records,

Qualifications

• Excellent administration skills in a busy office environment.
• Strong written and verbal communication skills.
• High levels of accuracy and attention to detail.

Responsibilities

• Provide clerical and administrative support across all areas of the Offender Management Unit.
• Accurately create, maintain and update offender records across computerised and local recording systems.
• Work closely with Prison Offender Managers and Supervisors to support transfers, new receptions, discharges and licence production.
• Communicate effectively with internal colleagues and external agencies including Police, Probation, Magistrates' Courts, Crown Courts and other prisons.
• Ensure all written and verbal information is handled securely and confidentially at all times.
• Produce reports as requested and maintain accurate audit trails of actions taken.
• File, archive and control sensitive prisoner records in line with security and data protection requirements.
• Support sentence planning, parole, re categorisation and release processes in line with PSI guidelines.
• Demonstrate flexibility by supporting all areas of OMU activity when required.

Skills

Excellent administration

Strong written and verbalcommunication

:

Attention to detail

Multitasking

Education

GCSEs in English and Mathematics

Tools

Microsoft Word

Excel

Job description

Case Administrator

Location: HMP Dovegate, Staffordshire, ST14 8XR

Salary: £26, 510 per annum plus excellent benefits

Hours: Hours: 40 hours per week- Monday- Friday- 8am- 4:30pm- plus 2 lates per week working 9am-5.30pm(flexibility isrequiredon a late shiftto stay past 5.30pm)

Ready to impact a better future?

As a Case Administrator within our Justice and Immigration division, you’ll play a key role in supporting the Offender Management Unit (OMU) at HMP Dovegate. You’ll provide high quality administrative support to Prison Offender Managers, ensuring that all case documentation is processed accurately, securely and in line with Prison Service Instructions.

This is a responsible and detail focused role where confidentiality, organisation and professionalism are essential. Your work will help ensure offender casework processes operate effectively and compliantly, supporting safe and timely offender management.

At HMPDovegatewe work in the OMiC Pod model therefore weare required tocomplete the followingspecialist case administration responsibilities:

Sentence calculation, completingbasic and advancedtrainingwithin the first 12 months of employmentandmaintainingyourlicenceto operationthereafter.

Parole administration, includingidentifyingeligible prisoners, producing paroledossiersand liaising with the Parole Board.

Public protection, supportingmonitoringactivity and preparing reports for risk management meetings.

Custody administration, including court lists, video linkbookingsand liaison with escort providers.

Home Detention Curfew (HDC) processes,identifyingeligible prisoners and managing documentation within requiredtimeframes.

What you'll do as a Case Administrator

You’ll be entrusted to:

Provide clerical and administrative support across all areas of the Offender Management Unit.

Accurately create, maintain and update offender records across computerised and local recording systems.

Work closely with Prison Offender Managers and Supervisors to support transfers, new receptions, discharges and licence production.

Communicate effectively with internal colleagues and external agencies including Police, Probation, Magistrates' Courts, Crown Courts and other prisons.

Ensure all written and verbal information is handled securely and confidentially at all times.

Produce reports as requested and maintain accurate audit trails of actions taken.

File, archive and control sensitive prisoner records in line with security and data protection requirements.

Support sentence planning, parole, re categorisation and release processes in line with PSI guidelines.

Demonstrate flexibility by supporting all areas of OMU activity when required.

Does this sound like you?

You’ll be a great fit for this role if you have:

Excellent administration skills and experience working in a busy office environment.

Strong written and verbal communication skills.

High levels of accuracy and attention to detail.

Good IT skills, including Microsoft Word and Excel.

GCSEs (or equivalent) in English and Mathematics.

The ability to work effectively as part of a team and manage multiple priorities.

A professional approach to handling sensitive and confidential information.

A positive attitude to learning, training and change.

Flexible to work additional hours when required

Able to lift, carry and move heavy files and records when required.

Desirable experience includes:

An understanding of Offender Management Unit processes.

Previous experience working with offenders or within a custodial environment.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role. You will also be required to complete further vetting of a NPPV2 check.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can be confident you’ll be part of a supportive organisation that values integrity, professionalism and development. You’ll receive full training for specialist casework duties and have the opportunity to build a meaningful career within justice services.

What we offer

Pension: Up to 6% contributory pension scheme

Training and development: Role specific training, sentence calculation certification and ongoing development

Health and wellbeing: Employee Assistance Programme and wellbeing support

Discounts: Discounts across a wide range of retailers and services

Employee networks: Inclusive networks supporting collaboration, belonging and growth

Let's impact a better future, together.