Case Management Admin: Justice & Offender Support

Serco Limited; East Midlands; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Holidays 25 days + bank holidays

Pension up to 6% contributory

Training and development

Health and wellbeing

Discounts

Employee networks

Job summary

Serco Limited is seeking a Case Management Administrator to support the Offender Management Unit at HMP Fosse Way. You will manage prisoner records, assist with sentence planning and liaise with internal teams and external agencies to ensure timely, compliant processes.

The role requires strong administrative skills, high accuracy and the ability to handle sensitive information in a busy custodial environment. DBS checks apply and full training will be provided.

Qualifications

• Excellent administrative skills and experience in a busy office.
• Strong written and verbal communication skills.
• High levels of accuracy and attention to detail.
• GCSEs (or equivalent) in English and Mathematics.

Responsibilities

• Provide clerical and administrative support across all areas of the Offender Management Unit.
• Maintain accurate prisoner records on relevant computer systems and local recording systems.
• Support transfers, receptions, discharges and licence production with Prison Offender Managers and Supervisors.
• Communicate effectively with internal teams and external agencies including Police, Probation, Courts and other prisons.
• Ensure all documentation is handled securely and confidentially at all times.

Skills

Excellent administrative skills

Strong written and verbalcommunication

High accuracy and attention to detail

Confidence using Microsoft Word

Confidence using Microsoft Excel

GCSEs in English and Mathematics

Team player with prioritisation

Professional handling of confidential/

Education

GCSEs in English and Mathematics

Tools

Microsoft Word

Microsoft Excel

Job description

Serco Limited is seeking a Case Management Administrator to support the Offender Management Unit at HMP Fosse Way. You will manage prisoner records, assist with sentence planning and liaise with internal teams and external agencies to ensure timely, compliant processes.

The role requires strong administrative skills, high accuracy and the ability to handle sensitive information in a busy custodial environment. DBS checks apply and full training will be provided.