B8 Operational Support Officer

Serco USA; Leicester; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Free onsite parking

Subsidised meals whilst on duty

Pension match up to 6%

28 days leave (inclusive of bank hed—?

Full training provided

Blue Light cards and employee perks

Career long learning and development

Job summary

Serco is hiring a Prison Support Officer at HMP Fosse Way in Leicestershire. The role covers operational support tasks across security gates, visits, escorting prisoners, and coordinating with staff and contractors.

You will be part of a blended team focused on rehabilitation and reintegration, with training provided and benefits including free parking, subsidised meals, pension match up to 6%, and generous leave. The role offers 40 hours weekly and requires strong English and maths skills.

Qualifications

• Great communications skills; good English and Maths; report writing and numerical abilities required.
• Experience in vehicle-related sectors, outdoor work, or roles with regular walking or physical activity.
• Experience in vehicle inspection, transport, logistics, or recovery work.
• Experience being on your feet outdoors and handling physical tasks.

Responsibilities

• Perform security gate, prison visits, escorting prisoners, and coordinating with staff and contractors.
• Provide administrative and communications support.

Skills

Communication skills

English

maths

Report writing

Numerical abilities

Education

GCSE English and Maths or equivalent

Job description

Prison Support Officer

HMP Fosse Way

40 hours per week

£26,510 per annum

HMP Fosse Way is a Category C rehabilitation prison in Leicestershire. HMP Fosse Way will house 1,715 prisoners and focus on the rehabilitation of offenders and their reintegration back into society.

At the core of our prison environment and ensuring we operate effectively and efficiently are our Operational Support team. Whether you are working on security gate, prison visits, escorting prisoners, staff and contractors or undertaking administrative & communications support roles, you'll find that being a Operational Support Officer is more than just a job, it's the chance to be a part of something greater; join a work family where you are valued and the work you do makes a difference every day. In addition to a sense of job satisfaction, we also offer:

• Starting salary of £26,510 per annum, plus Serco benefits
• Free onsite parking
• Subsidised meals whilst on duty
• Access to and free use of the prison gym facilitates
• Pension match up to 6%, 28 days leave (inclusive of bank holidays)
• Full training provided, you’ll complete a in depth training with the opportunity to shadow experienced staff, giving you a real taste of life on the job.
• Perks including Blue Light cards and further employee discounts across hundreds of high street shops for fashion, hospitality, attractions, holidays, electronics, and gaming supplies and much more
• Access to career long learning and development opportunities
• The chance to make a positive difference in a company passionate about diversity and inclusion

We not only offer job stability & job security, but career development pathways for you to transition to becoming a Prison Officer or further to Supervisory or Operational Management level roles. The Prison is open all year round, 24/7 and whilst you'll need to be flexible to cover various shift patterns, we do operate on a rota basis (a years in advance) that allows you the flexibility to enjoy meaningful time off to do the things you love.

What you will need to do the role:

• You should have great communications skills and a good educational level in English and Maths as report writing, and numerical abilities are a key part of the role.
• We are ideally looking for candidates who have experience working within a vehicle-related sector, outdoor work environments, or roles that involve regular walking or physical activity. Examples of suitable backgrounds include:
  • Vehicle inspection, transport, logistics, or recovery work
  • Outdoor operational roles
  • Roles involving consistent walking or movement
  • Parcel sorting or delivery positions
  • Any job where candidates are used to being on their feet, working outdoors, and managing physical tasks

Why Serco:

Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What else do you need to know?

This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office.

You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting.

Serco employees must ensure that their current line manager is aware of their application.

Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.