Impactful Customer Service & Logistics Coordinator

Culina Group; Swadlincote; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina Group, the UK’s leading independent specialist supply chain partner, is seeking a Customer Service Coordinator within The Pallet Network. You will support the Customer Services and Network Services teams, delivering high-quality service to Partners and Customers while maintaining strong stakeholder relations.

Working hours are Monday to Friday, with some Saturdays and potential remote Saturdays. Salary is £29,273 per annum.

Qualifications

• Intermediate level of Microsoft IT skills including Excel, Word and Outlook.
• Ability to prioritise tasks effectively to meet deadlines.
• Displays a calm and methodical approach under pressure.
• High attention to detail and accuracy.
• Professional and courteous communication style.

Responsibilities

• First point of contact for partner accounts and network inquiries.
• Solve problems for partners, customers, and internal teams.
• Meet customer and client expectations and SLAs.
• Prepare KPI packs and internal business reporting.
• Provide accurate data to stakeholders in a timely manner.
• Maintain a high level of customer/partner focus.
• Collaborate with internal departments to ensure optimum service.
• Assist with events and cover in line manager’s absence.
• Monitor partner/operations queries and provide timely solutions.
• Distribute partner communications and track & trace coordination.
• Handle invoice generation for specific accounts when required.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Communication

Time management

Job description

Culina Group, the UK’s leading independent specialist supply chain partner, is seeking a Customer Service Coordinator within The Pallet Network. You will support the Customer Services and Network Services teams, delivering high-quality service to Partners and Customers while maintaining strong stakeholder relations.

Working hours are Monday to Friday, with some Saturdays and potential remote Saturdays. Salary is £29,273 per annum.