Customer Service Coordinator | Hybrid Role + Perks

The Pallet Network Ltd; Swadlincote; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support – Employee Assistant

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina, the UK’s leading independent specialist supply chain partner, invites applications for a Customer Service Coordinator. The role supports the Customer Services and Network Services department, delivering high-level service to Partners, Customers of Partners and internal stakeholders.

Working hours are Monday to Friday, 9am-5pm/10am-6pm, with occasional Saturday work possibly remote. Salary: £29,273 per annum. Salary Sacrifice Car Scheme and wellbeing benefits are included.

Qualifications

• High attention to detail and accuracy.
• Excellent problem solving skills and desire to share best practices.

Responsibilities

• First point of contact for Partner Account and Network Services related enquiries.
• Meeting customer and client expectations and meeting agreed SLA’s.
• Provide accurate data in a timely manner for both internal and external stakeholders.
• Work closely with internal departments to ensure optimum customer service provision.
• Manage Partner agreements in line manager’s absence.
• Assisting with event co-ordination in line manager’s absence.
• Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required.
• Invoice generation for specific accounts or events where required.
• Track and trace system coordination where required.

Skills

Attention to detail

Problem solving

Job description

Culina, the UK’s leading independent specialist supply chain partner, invites applications for a Customer Service Coordinator. The role supports the Customer Services and Network Services department, delivering high-level service to Partners, Customers of Partners and internal stakeholders.

Working hours are Monday to Friday, 9am-5pm/10am-6pm, with occasional Saturday work possibly remote. Salary: £29,273 per annum. Salary Sacrifice Car Scheme and wellbeing benefits are included.