Customer Service Coordinator

The Pallet Network Ltd; Swadlincote; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support – Employee Assistant

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina, the UK’s leading independent specialist supply chain partner, invites applications for a Customer Service Coordinator. The role supports the Customer Services and Network Services department, delivering high-level service to Partners, Customers of Partners and internal stakeholders.

Working hours are Monday to Friday, 9am-5pm/10am-6pm, with occasional Saturday work possibly remote. Salary: £29,273 per annum. Salary Sacrifice Car Scheme and wellbeing benefits are included.

Qualifications

• High attention to detail and accuracy.
• Excellent problem solving skills and desire to share best practices.

Responsibilities

• First point of contact for Partner Account and Network Services related enquiries.
• Meeting customer and client expectations and meeting agreed SLA’s.
• Provide accurate data in a timely manner for both internal and external stakeholders.
• Work closely with internal departments to ensure optimum customer service provision.
• Manage Partner agreements in line manager’s absence.
• Assisting with event co-ordination in line manager’s absence.
• Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required.
• Invoice generation for specific accounts or events where required.
• Track and trace system coordination where required.

Skills

Attention to detail

Problem solving

Job description

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.

Known for our award-winning service, we value excellence, teamwork, and innovation – making sure the pallet get to wherever it needs to go.

Job Description

Life in this role

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.

Working hours: Monday to Friday, 9am-5pm/10am-6pm.

Some occasional Saturday working may be required (potential remote working for the Saturdays).

Salary: £29,273 per annum

Key Duties of a Customer Service Coordinator:

• FirstpointofcontactforPartnerAccountandNetworkServicesrelatedenquiries.
• MeetingcustomerandclientexpectationsandmeetingagreedSLA’s.
• Provideaccuratedatainatimelymanner,forbothinternalandexternalstakeholders.
• Workcloselywithinternaldepartmentstoensureoptimumcustomerserviceprovision.
• ManagePartneragreementsinlinemanager’sabsence.
• Assistingwitheventco-ordinationinlinemanager’sabsence.
• MonitorPartner/Operationsqueriestoensureappropriateandtimelysolutions,providingguidance whererequired.
• Invoicegenerationforspecificaccountsoreventswhererequired.
• Trackandtracesystemco-ordinationwhererequired.

Qualifications

What you’ll need ...

• Highattentiontodetailandhighlevelofaccuracy.
• Excellentproblemsolvingskillswiththedesiretosharebestpracticeenhancements.

Additional Information

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

Wellbeing Support – your wellbeing matters to us. Through your Employee Assistance Programme, you'll have 24/6 7 access to confidential counselling and legal support, whenever you need it.

Eye Care Vouchers – free eye tests and discounts on prescription glasses.

Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.

Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.