Customer Service Coordinator

Culina Group Limited; Swadlincote; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina Group Limited is seeking a Customer Service Coordinator to support the Customer Services and Network Services teams, delivering high-quality service to Partners, Customers of Partners and internal stakeholders.

Working hours are Monday to Friday, 9am-5pm or 10am-6pm, with some occasional Saturdays. Salary: £29,273 per annum with opportunities to develop within a nationwide distribution network.

Qualifications

• Microsoft Office proficiency including Excel, Word and Outlook.
• Ability to prioritise tasks to meet deadlines.
• Calm and methodical under pressure with a structured approach.
• High attention to detail and accuracy.
• Professional and courteous communication, both written and verbal.
• Strong teamwork and collaboration with internal departments.
• Good problemsolving skills with a view to best-practice enhancements.

Responsibilities

• Provide first point of contact for Partner accounts and network services inquiries.
• Resolve problems for partners, customers and internal departments.
• Meet customer and client expectations and SLA targets.
• Collate information for Partner KPI packs and internal reporting.
• Ensure accurate timely data for stakeholders.
• Maintain a high level of customer/Partner focus.
• Collaborate with internal teams to ensure optimal service.
• Assist with partner agreements in manager's absence.
• Support event coordination when required.
• Monitor partner/operations queries for timely solutions.

Skills

Microsoft Office

Prioritisation

Calm under pressure

Attention to detail

Verbal & written communication

Teamwork

Problem solving

Education

High attention to detail

Tools

Microsoft Excel

Word

Outlook

Job description

Company Description

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.

Known for our award-winning service, we value excellence, teamwork, and innovation - making sure the pallet get to wherever it needs to go.

Job Description

Life in this role

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.

Working hours: Monday to Friday, 9am-5pm/10am-6pm.

Some occasional Saturday working may be required (potential remote working for the Saturdays).

Salary: £29,273 per annum

Key Duties of a Customer Service Coordinator:

• FirstpointofcontactforPartnerAccountandNetworkServicesrelatedenquiries.
• ProblemsolvingforPartners,customersandinternaldepartments.
• MeetingcustomerandclientexpectationsandmeetingagreedSLA’s.
• CollatingaccurateinformationforPartnerKPIpacksandinternalbusinessreporting.
• Provideaccuratedatainatimelymanner,forbothinternalandexternalstakeholders.
• Maintainahighlevelofcustomer/Partnerfocus.
• Workcloselywithinternaldepartmentstoensureoptimumcustomerserviceprovision.
• ManagePartneragreementsinlinemanager’sabsence.
• Assistingwitheventco-ordinationinlinemanager’sabsence.
• MonitorPartner/Operationsqueriestoensureappropriateandtimelysolutions,providingguidance whererequired.
• Invoicegenerationforspecificaccountsoreventswhererequired.
• DistributionofallPartnercommunicationbulletins.
• Trackandtracesystemco-ordinationwhererequired.
• ActiongenericTPNemailinboxtodistributeenquirieseffectively.

Qualifications

What you’ll need ...

• IntermediatelevelofMicrosoftITskillstoincludeExcel,WordandOutlook.
• Abilitytoprioritisetaskseffectivelytomeetalldeadlines.
• Displaysacalmandmethodicalapproachifunderpressure.
• Highattentiontodetailandhighlevelofaccuracy.
• Professionalandcourteousapproach.
• Strongverbalandwrittencommunicationskills.
• Excellentproblemsolvingskillswiththedesiretosharebestpracticeenhancements.
• Strongteamworkapproach.

Additional Information

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support - your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers - free eye tests and discounts on prescription glasses.
• Reward & Recognition - we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts - our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.