Impactful Claims Handler - Motor & AD (6-Month Secondment)

Consortium; Motherwell; On-site; GBP 21,000 - 27,000; Full time

Job summary

Consortium is seeking a proactive Customer Claims Agent for a 6 month secondment in Motherwell, UK. The role focuses on handling motor and accidental damage claims while delivering an exceptional customer experience.

You will act as the first point of contact, managing claims end-to-end with strong judgement, empathy, and regulatory awareness. A detailed, customer-centric approach is essential.

Qualifications

• Experience in handling motor and AD claims.
• Customer-focused approach with attention to detail.
• Strong judgement and empathy required.

Responsibilities

• Provide professional and empathetic support to customers reporting claims, ensuring their needs and expectations are clearly understood.
• Handle a high volume of inbound calls relating to motor accidents and AD claims, capturing accurate and detailed information.
• Manage claims end-to-end, acting as the main point of contact for customers and providing timely updates throughout.
• Identify and assess potential fraud indicators and support decision-making.
• Maintain accurate records across systems and ensure workloads meet deadlines and FCA standards.

Skills

Claims handling

Motor claims

Customer service

Empathy

Job description

Consortium is seeking a proactive Customer Claims Agent for a 6 month secondment in Motherwell, UK. The role focuses on handling motor and accidental damage claims while delivering an exceptional customer experience.

You will act as the first point of contact, managing claims end-to-end with strong judgement, empathy, and regulatory awareness. A detailed, customer-centric approach is essential.