Impactful Case & Debtor Admin Specialist

Huntress; Essex; On-site; GBP 21,000 - 29,000; Full time

Job summary

Huntress is seeking an experienced Administrator for a permanent, office-based role in Waltham Abbey. You will work Monday-Friday, 35 hours per week, with a 30-minute lunch break on the shorter option or a 1-hour lunch break on the longer option.

The role involves supporting debtors who are in vulnerable situations, managing confidential communications, and delivering high-quality customer service. Office location requires own transport for daily commuting.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organisation and attention to detail.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Support the identification and administration of debtors who are in a vulnerable situation.
• Coordinate confidential and delicate communications received into the business through email, agents and other correspondence.
• Handle high priority and sensitive matters over the phone, ensuring excellent customer service.
• Prepare & format documents, letters and reports.
• Examine and capture evidence of medical and/or financial vulnerability.
• Update the in-house system, following notifications of vulnerability.
• Create payment arrangements on the database.
• Conduct financial reviews and provide case status updates.
• Ensure compliance with company policies & procedures.

Skills

Communication skills

Organisation

Attention to detail

Deadline driven

Tools

Microsoft Office

Word

Excel

Case Management System

Job description

Huntress is seeking an experienced Administrator for a permanent, office-based role in Waltham Abbey. You will work Monday-Friday, 35 hours per week, with a 30-minute lunch break on the shorter option or a 1-hour lunch break on the longer option.

The role involves supporting debtors who are in vulnerable situations, managing confidential communications, and delivering high-quality customer service. Office location requires own transport for daily commuting.