Case-Focused Administrator - Vulnerable Debtors Support

Huntress; Epping Forest; On-site; GBP 21,000 - 29,000; Full time

Job summary

Huntress is seeking an experienced Administrator for a permanent, office-based role in Waltham Abbey. Own transport is essential due to the office location. The role runs Monday to Friday, 35 hours per week, with 9:00-16:30 or 9:00-17:00 shifts, and a 30-60 minute lunch.

The salary is £25k per year (approx. £13.73/hour). Key duties include handling vulnerable debtors, coordinating sensitive communications, producing documents, and updating the case management system.

Qualifications

• Strong communication skills, both written and verbal.
• Excellent organisation with attention to detail.
• Ability to work under pressure and meet deadlines.
• Experience with a Case Management System is advantageous.

Responsibilities

• Support the identification and administration of debtors who are in a vulnerable situation.
• Coordinate confidential communications received into the business via email, agents and other correspondence.
• Handle high priority and sensitive matters over the phone with excellent customer service.
• Prepare and format documents, letters and reports.
• Examine and capture evidence of vulnerability and update the in-house system.

Skills

Communication skills

Organisational skills

Deadline driven

Attention to detail

Tools

Microsoft Office

Excel

Case Management System

Job description

Huntress is seeking an experienced Administrator for a permanent, office-based role in Waltham Abbey. Own transport is essential due to the office location. The role runs Monday to Friday, 35 hours per week, with 9:00-16:30 or 9:00-17:00 shifts, and a 30-60 minute lunch.

The salary is £25k per year (approx. £13.73/hour). Key duties include handling vulnerable debtors, coordinating sensitive communications, producing documents, and updating the case management system.