Administrator

Huntress; Essex; On-site; GBP 21,000 - 29,000; Full time

Job summary

Huntress is seeking an experienced Administrator for a permanent, office-based role in Waltham Abbey. You will work Monday-Friday, 35 hours per week, with a 30-minute lunch break on the shorter option or a 1-hour lunch break on the longer option.

The role involves supporting debtors who are in vulnerable situations, managing confidential communications, and delivering high-quality customer service. Office location requires own transport for daily commuting.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organisation and attention to detail.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Support the identification and administration of debtors who are in a vulnerable situation.
• Coordinate confidential and delicate communications received into the business through email, agents and other correspondence.
• Handle high priority and sensitive matters over the phone, ensuring excellent customer service.
• Prepare & format documents, letters and reports.
• Examine and capture evidence of medical and/or financial vulnerability.
• Update the in-house system, following notifications of vulnerability.
• Create payment arrangements on the database.
• Conduct financial reviews and provide case status updates.
• Ensure compliance with company policies & procedures.

Skills

Communication skills

Organisation

Attention to detail

Deadline driven

Tools

Microsoft Office

Word

Excel

Case Management System

Job description

Our client is seeking an experienced Administrator to join the team on a permanent basis. This is a fully office based position, based in Waltham Abbey - Own transport is essential due to office location.

Working hours/days are Monday-Friday, 35 hours per week.
9am-4:30pm (with a 30 minute lunch) or 9am-5pm (with a 1 hour lunch)
25k salary ( 13.73 per hour).

Duties will include:

• Support the identification and administration of debtors who are in a vulnerable situation
• Coordinate confidential and delicate communications received into the business through email, agents and other correspondence
• Handle high priority and sensitive matters over the phone, ensuring excellent customer service
• Prepare & format documents, letters and reports
• Examine and capture evidence of medical and/or financial vulnerability
• Update the in-house system, following notifications of vulnerability
• Create payment arrangements on the database
• Conduct financial reviews and provide case status updates
• Ensure compliance with company policies & procedures

Candidate requirements:

• Proficiency in Microsoft Office, Word, and Excel
• Excellent verbal and written communication skills
• Ability to work under pressure and meet deadlines
• Use of a Case Management System or In-house tracking system would be an advantage
• Excellent organisation and attention to detail

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.