Impactful Banking Consultant – Glasgow

Description This; Glasgow; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Wellhub access for health and wellness

Up to 2 days volunteering per year

Ongoing training and development

Annual performance related bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Glasgow’s Shawlands is seeking a Customer Consultant to deliver great customer experiences in-branch, on the phone, and via digital services. You’ll assist with everyday transactions, answer queries, and guide customers toward banking solutions that fit their needs.

You’ll join a supportive team with structured training. This permanent, full-time role offers 35 hours per week, with a focus on care, fairness, and clear guidance in a fast-paced environment.

Qualifications

• No prior banking experience required; customer service mindset is valuable.

Responsibilities

• Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Help customers get the most from our digital services, making banking easier, simpler and more accessible
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers

Job description

Nationwide in Glasgow’s Shawlands is seeking a Customer Consultant to deliver great customer experiences in-branch, on the phone, and via digital services. You’ll assist with everyday transactions, answer queries, and guide customers toward banking solutions that fit their needs.

You’ll join a supportive team with structured training. This permanent, full-time role offers 35 hours per week, with a focus on care, fairness, and clear guidance in a fast-paced environment.