Imaging Receptionist

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 15,000 - 18,000; Part time

Job summary

Milton Keynes University Hospital NHS Foundation Trust is seeking an enthusiastic and organized Imaging Receptionist to join the busy imaging department. The role involves greeting patients, registering them, handling enquiries, and providing administrative support within a supportive NHS team.

The position is part-time (24 hours/week) with flexible working opportunities and rostered shifts across 08:00–20:00, across a 7-day week. Interview date is 23 November 2026.

Qualifications

• 2 GCSEs at grade 4 or above including Maths or English.
• Reception experience is acceptable.
• Experience with frontline administration and customer service.

Responsibilities

• Greet and check in patients; provide efficient reception duties.
• Respond to telephone enquiries in a professional manner.
• Adhere to Access Policy and Standard Operating Procedures.
• Communicate with patients and referrers about queries and schedules via CRIS.
• Book new and follow-up X-ray appointments when trained.
• Support imaging service with administrative tasks (surveys, filing, emails).
• Cover other imaging receptionists during sickness/leave as needed.
• Work across imaging reception sites and across a 7-day week as required.

Skills

Computer literacy

Customer service

Communication

Organisation

Education

GCSEs including Maths or English

Tools

CRIS system

MS Word

Outlook

Job description

Milton Keynes University Hospital NHS Foundation Trust

Imaging Receptionist

The closing date is 06 November 2026

Hours: Part-time 24 hours per week, all MKUH roles will be considered for flexible working

We are looking for an enthusiastic, organised, and patient-focused Receptionist to join our busy Imaging Department. This is an exciting opportunity to become part of a supportive team providing an essential front-line service to patients attending for diagnostic imaging examinations.

The reception desk is the first point of call for all patients and visitors to the department. As a receptionist you will provide a combination of customer services and general administration.

The role involves a whole range of tasks covering Greet and check in patients using the CRIS system, register new patients, respond to telephone enquiries in a professional and courteous manner, etc.

This part-time position covers 24 hours per week. The post may involve cross-site working and hours are rostered across a 7-day week, between 08:00 and 20:00, in line with service needs.

Please note that we are unable to offer sponsorship for this role.

Interview date: 23 November 2026

Main duties of the job

• To provide efficient and effective reception duties and administrative support within the imaging reception, A&C, patient pathway navigator or medical secretary team.
• Dealing with enquiries and greeting patients at reception in a professional and courteous manner.
• As part of the imaging administrative support structure, the post-holder is responsible for adhering to the Trust's Access Policy and Standard Operating Procedures.
• To liaise confidently with patients and referrers over the telephone to deal with a variety of queries and detailing communication on computed radiology information system (CRIS).
• When trained the post involves booking of both new and follow up x-ray appointments.
• To support the imaging service with administrative functions such as filling in questionnaires for specific imaging modalities, patient surveys, training, filing, handling e-mails/ post, etc.
• The post holder will also cover other imaging receptionists during periods of sickness/ leave and where appropriate participate in duties and responsibilities within the wider imaging A&C team based on service needs.
• The main duties of this job description will continue to evolve to meet trust objectives and national NHS targets.
• The role is patient facing and will consist of cross site working (i.e. acute hospital and community diagnostic centres).
• Hours of work are rostered across 08:00-20:00/ 7 days per week.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -

For further information about Milton Keynes please visit - Visit Milton Keynes

Job responsibilities

Communication & relationship building:

• Have regular daily communication with patients and relatives, both in person and by telephone.

Responsibilities for analysis:

• Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments.

Responsibilities for planning & organisation of activities:

• Coordinate and organise own workload.

Policies and services development:

• Assimilate, and work to, imaging reception and A&C standard operating procedures.

Please refer to the Job Description for further details.

Person Specification

Qualifications and knowledge

• 2 GCSE at grade 4 or above of which 1 must be Maths or English. Alternatively, candidates must be able to demonstrate an appropriate level of knowledge gained from previous reception experience.

Experience

• Ability to data input and retrieve information on a computerized system.
• Previous experience in a receptionist and/or client facing support role
• Knowledge of Microsoft packages especially Word and outlook
• Previous experience in the NHS in an administrative and/or patient facing support role.

Skills

• Computer Literacy
• Able to work as part of a team and independently
• Ability to prioritize
• Ability to maintain a professional attitude in a pressured environment
• High quality customer service skills
• Good interpersonal skills
• Willingness to learn

Personal and people development

• Must be adaptable and flexible
• Able to work under pressure
• Calm and empathetic disposition and able to deal with confidential issues with discretion, tact and diplomacy
• Methodical with a high degree of accuracy and precision
• Desire to achieve and sustain high standards
• Able to organise and manage own workload to meet deadlines

Communication

• Effective and confidential listening, verbal and written communication skills
• Ability to communicate with staff at all levels

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations.
• Must be willing to travel to other trust sites to ensure imaging reception cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust