Imaging Receptionist | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 14,000 - 19,000; Part time

Job summary

Milton Keynes University Hospital NHS Foundation Trust is seeking a patient-focused Imaging Receptionist for a part-time 24-hour-per-week role in the busy Imaging Department. The post involves greeting patients, checking in using CRIS, answering calls, and providing administrative support.

You may work across the imaging reception, A&C, and other teams, with duties including handling questionnaires and patient surveys.

Qualifications

• Experience in healthcare reception.
• Proficient in handling enquiries.
• Patient-focused and calm under pressure.

Responsibilities

• Provide efficient reception duties and administrative support within the imaging reception.
• Greet patients and respond to telephone enquiries in a professional manner.
• When trained, book new and follow-up X-ray appointments.
• Adhere to the Trust’s Access Policy and Standard Operating Procedures.

Skills

Customer service

Administration

Communication

Job description

Imaging Receptionist | Milton Keynes University Hospital NHS Foundation Trust

Company:

Company: Milton Keynes University Hospital NHS Foundation Trust

Hours: Part-time 24 hours per week, all MKUH roles will be considered for flexible working

We are looking for an enthusiastic, organised, and patient-focused Receptionist to join our busy Imaging Department. This is an exciting opportunity to become part of a supportive team providing an essential front-line service to patients attending for diagnostic imaging examinations.

The reception desk is the first point of call for all patients and visitors to the department. As a receptionist you will provide a combination of customer services and general administration.

The role involves a whole range of tasks covering Greet and check in patients using the CRIS system, register new patients, respond to telephone enquiries in a professional and courteous manner, etc.

This part-time position covers 24 hours per week. The post may involve cross-site working and hours are rostered across a 7-day week, between 08:00 and 20:00, in line with service needs.

Please note that we are unable to offer sponsorship for this role.

Interview date: 23 November 2026

• To provide efficient and effective reception duties and administrative support within the imaging reception, A&C, patient pathway navigator or medical secretary team.
• Dealing with enquiries and greeting patients at reception in a professional and courteous manner.
• As part of the imaging administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.
• To liaise confidently with patients and referrers over the telephone to deal with a variety of queries and detailing communication on computed radiology information system (CRIS).
• When trained the post involves booking of both new and follow up x-ray appointments.
• To support the imaging service with administrative functions such as filling in questionnaires for specific imaging modalities, patient surveys, training, filing, handling e-mails/ post, etc.
• The post holder will also cover other imaging receptionists during periods of sickness/ leave and where appropriate participate in duties and responsibilities within the wider imaging A&C team based on service needs.
• The main duties of this job description will continue to evolve to meet trust objectives and national NHS targets.
• The role is patient facing and will consist of cross site working (i.e. acute hospital and community diagnostic centres).
• Hours of work are rostered across 08:00-20:00/ 7 days per week.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state‑of‑the‑art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards.

Further investment is underway, including the recently approved Women and Children’s Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital-

For further information about Milton Keynes please visit -Visit Milton Keynes

Communication & relationship building:

• Have regular daily communication with patients and relatives, both in person and by telephone.

Responsibilities for analysis:

• Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments.

Responsibilities for planning & organisation of activities:

• Coordinate and organise own workload.

Policies and services development:

• Assimilate, and work to, imaging reception and A&C standard operating procedures.

Please refer to the Job Description for further details.