Imaging Operations Lead: Drive Scanning & Process Excellence

ironmountain; Lutterworth; On-site; GBP 60,000 - 90,000; Full time

Job summary

Iron Mountain is seeking an Operations Manager to lead the Digital Imaging & Document Processing operations in Lutterworth. You will direct the department, align service delivery with client objectives, and ensure performance standards are met across the team.

Responsibilities include strategic planning, resource forecasting, and continuous improvement while maintaining strict adherence to SOPs and quality controls to maximise client satisfaction and profitability.

Qualifications

• Experience leading a large team in a fast-paced, target-driven environment.
• Strong understanding of business process management and operational security.
• Ability to translate strategy into actionable plans and improve processes.

Responsibilities

• Oversee all activities and team members to maintain high performance.
• Serve as the primary client contact to meet objectives and KPIs.
• Set daily deliverables, monitor progress and develop a high-performing team.
• Collaborate with senior management to plan service delivery and forecast resource needs.
• Enforce SOPs and QA processes, driving continuous improvement.
• Monitor KPIs and ensure contracts are delivered within cost models.
• Ensure compliance with Iron Mountain HR policies and procedures.

Skills

Leadership

People management

Strategic planning

Client management

Job description

Iron Mountain is seeking an Operations Manager to lead the Digital Imaging & Document Processing operations in Lutterworth. You will direct the department, align service delivery with client objectives, and ensure performance standards are met across the team.

Responsibilities include strategic planning, resource forecasting, and continuous improvement while maintaining strict adherence to SOPs and quality controls to maximise client satisfaction and profitability.