(IM2503) Service Advisor

Pembrook Resourcing; Newport; On-site; GBP 20,000 - 30,000; Full time

Job summary

Pembrook Resourcing is seeking a Service Advisor in Newport, Wales. The role involves delivering high standards of customer service, managing customer vehicle bookings, and ensuring effective communication with both customers and the workshop. Ideal candidates should have previous service role experience and strong organizational skills. This position offers a dynamic work environment where excellent interpersonal skills are essential for success.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organized individual who can manage multiple duties.

Responsibilities

• Establish rapport and provide outstanding care to customers.
• Identify ways to help customers and achieve sales targets.
• Book customer vehicles for servicing, maximizing labor utilization.

Skills

Customer service

Communication skills

Organizational skills

Administration skills

Job description

Service Advisor

The ideal Service Advisor:

• Previous Experience In a Service Role Is Preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills.
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

Key Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges, what work will be or has been carried out, involve technical advisers to answer queries where necessary.