Customer Advisor

The Automobile Association; Wymondham; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Automobile Association in the United Kingdom is seeking a Service Advisor to be the primary point of contact for customers during maintenance and repair in our network centres. You will use scripts to gather information and apply logic to determine the best course of action.

You will proactively maintain knowledge of products and services, push for better using available tools, stay composed during peak times, and ensure each customer receives the level of service expected from our iconic

Qualifications

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

Responsibilities

• Delivering and sustaining a fantastic experience for all our service, maintenance and repair customers
• Be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.
• Work with a team to ensure the best service possible
• Handle objections and problem solve to improve customer outcomes
• Ensure consistency of service quality across callers and visits

Job description

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.,

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

What We're Looking For:

• Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.