(IM2469) Service Advisor

Pembrook Resourcing; Camberley; On-site; GBP 24,000 - 30,000; Full time

Job summary

Pembrook Resourcing is seeking a Service Advisor for their client's dealership in Camberley, UK. The ideal candidate will have previous experience in a service role and a passion for delivering exceptional customer service. Responsibilities include booking customer vehicles for servicing, managing work in progress, and ensuring a high standard of care for customers. This position offers opportunities to organize and prioritize duties while working in a dynamic environment.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• Excellent telephone and face-to-face communication skills.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways to help the customer and achieve sales targets.
• Book in customer vehicles for servicing and maximize efficiency.
• Arrange alternative transport for customers and liaise with drivers.
• Manage and follow up all work in progress on customer vehicles.

Skills

Customer service

Communication skills

Organizational skills

Administrative skills

Job description

Service Advisor (Monday – Friday)

Pembrook Resourcing are currently seeking on behalf of their client a Service Advisor to work in the aftersales department at their dealership.

The ideal Service Advisor

• Previous Experience In a Service Role Is Preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills.
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

Service Advisor Key Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary.