IGH Customer Manager

JR United Kingdom; Basingstoke; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading consultancy is seeking an IGH Customer Manager to deliver customer transformation projects across multiple sectors, including Government and Healthcare. This role involves significant client interaction, team leadership, and contributions to practice development in a dynamic work environment offering flexible working arrangements.

Benefits

Training and development opportunities

Day off on your birthday

Flexible hours

Part-time roles available

Qualifications

• Proven success in delivering complex programs focused on customer outcomes.
• Experience in customer-centric change programs.

Responsibilities

• Delivering customer transformation projects across various sectors.
• Coaching and developing team members.

Skills

Customer experience

Leadership

Technology understanding

Consulting methodologies

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize individual needs and offer agile working options. We believe in putting you at the centre of your career – KPMG provides training, development, and a stimulating work environment to help you achieve your career ambitions. Our ‘Our Deal’ program offers rewards such as secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

While client-facing roles may require travel and time at client sites, we offer flexible arrangements including part-time roles, flexible hours, and shorter workdays. We are happy to discuss your requirements and our flexible working options.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team.
• Contributing to practice development and leading internal initiatives.
• Coaching and developing team members and acting as a performance manager.
• Applying your understanding of technology capabilities in Strategy, Insight, and Deployment through hands-on delivery experience.
• Building client relationships, managing teams, and developing personally and professionally.

What will you need?

• Proven success in delivering complex programs focused on customer outcomes.
• Experience with consulting methodologies and implementing customer experience technology solutions.
• Experience in customer-centric change programs and research/assessment into customer and digital maturity.
• Understanding of digital, data, and technology in customer experience management.
• Experience in sectors such as Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other roles, apply, create a profile, upload your CV, and start your journey with KPMG.

Locations:

Core hubs include Bristol, Manchester, Leeds, and London Canary Wharf. We offer office work, remote work, flexible hours, and part-time options. Please discuss your needs with our team.

More about us:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech program: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

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